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Consumer Duty
4 February 2025
Park Plaza WaterlooLondon

Jo Legg
Head of Cross Cutting Response, Partnerships and Research at FCA
Speaker

Profile

Jo leads the FCA's Consumer Policy and Outcomes Department. She is responsible for coordinating the FCA’s cross-cutting Consumer Duty work, as well as leading on vulnerability, financial inclusion, and partnership work with consumer organisations. She has been at the FCA for nine years, and previously led work on the FCA's flagship Financial Lives Survey, its response to the rising cost of living, the development of a new streamlined financial advice framework, as well as the introduction of a new policy framework for the statutory regulation of pre-paid funeral plan providers. She played a key role in the FCA’s policy and operational preparations for Brexit. Before joining the FCA Jo worked at the Foreign and Commonwealth Office. She holds a PhD in European Politics.

Agenda Sessions

  • Financial Ombudsman Service & FCA: Keynote Address

    11:15