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Consumer Duty
February 2025
Millennium KnightsbridgeLondon

Jo Legg
Head of Cross Cutting Response, Partnerships and Research at FCA


Jo leads the Department responsible for coordinating the FCA’s work on vulnerability and financial inclusion, its response to the rising cost of living, and the Financial Lives Survey. She has worked at the FCA for nine years, and led on the development of a new streamlined financial advice framework as well as the introduction of a new policy framework for the statutory regulation of pre-paid funeral plan providers. She played a key role in the FCA’s policy and operational preparations for Brexit. Before joining the FCA Jo worked at the Foreign and Commonwealth Office. She holds a PhD in European Politics.

Agenda Sessions

  • Adapting and testing your communications to meet the needs of customers with characteristics of vulnerability