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Copay 2024 – Copay, Reimbursement and Access Congress
November 18-20, 2024
Hilton Penn’s LandingPhiladelphia, PA

Susan Schwartz
Director, Patient Services at Celltrion USA


Susan Schwartz has over twenty years of progressive experience in the pharmaceutical and biotech field. She started her career at Merck and Co. Inc, as a Professional Representative and later moved into training, brand marketing, sales operations, and consumer marketing positions. She later returned to the field as a Specialty Sales Manager, where she consistently led teams in challenging markets. Her experience launching products in heavily managed care areas (Pittsburgh, Buffalo, Rochester, Philadelphia, Scranton) encouraged Susan and her teams to embrace access challenges and become strong patient advocates and strategic planners. Susan is now harnessing this field experience of “hard knocks” to support patients more directly. She focuses on designing and implementing programs that support patient onboarding and access to care. Her perspective from the field guides her viewpoints, as does her former caregiving role for a family member with advanced Parkinson’s disease.

She is currently working at Celltrion USA, where she leads the Patient Services Division. She is responsible for both in-line and pipeline product development in the biologics space. Susan has worked in almost every therapeutic area, but has the deepest roots in GI, Hepatology, Rare, Oncology and Neurology.

Susan is a graduate of Wesleyan University in Middletown, Connecticut. She resides in Southern New Jersey.

Agenda Sessions

  • Advanced Copay and Reimbursement Strategies