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3 March 2022
Millennium Knightsbridge HotelLondon, UK

Jim Steven
Head of Crisis Response Services at Experian


Jim Steven is Head of Crisis Recovery Services for Experian UK, building on the knowledge, experience and success of Experian’s global data breach resolution offering.

Jim’s team, work with businesses to help them manage and resource mass consumer crisis responses, including customer notification, contact centre and credit/identity monitoring services for customers/employees affected by a crisis event. They also support clients in preparing and practicing readiness plans for potential incidents, guarantee resource availability to mitigate the impact and speed of recovery.

Prior to joining Experian, Jim worked in the security and risk management industry providing expertise in security risk management solutions, travel risk management, aviation security and corporate security for some of the world’s largest security companies.

Agenda Sessions

  • The eye of the storm; Key challenges amid crises and how to respond