Customer service can make a trip

Mary Bergin recently wrote about her experiences in customer service while on a recent trip to Chicago in the Wisconsin Rapids Tribune. While on her trip, she received horrible customer service from the Public Transit of Chicago. However, she was pleasantly surprised when she received superb customer service from a local restaurant. Have you had any experiences like this? While Bergin alludes to the poor customer service from the public transit service, she identifies possible causes such as the reduction in personnel or the salary freezes.