Customer service help? $15 please

With a struggling economy, many companies are trying to find the extra dollars to keep going. At The Consumerist, they tell about the latest fee at Mervyn's, a department store that's currently closing all its locations. One customer called to pay her bill over the phone, and was informed that she'd have to pay $15 for any service over the phone, whether or not she was calling to pay her bill or addressing another issue.

Even though the company is going out of business, they're still not treating their customers with much respect. What other ways have you seen customer service falter due to the current economic situation?