Customer Service Week with JoAnna Brandi -- Day Three

On day three of customer service week, JoAnna Brandi addresses the return on happiness when your employees are happy.

Check out the video here:
http://www.customercarecoach.com/csw2008/CSW_day3.asp

And as a reminder, we have a webinar this week presented by NACCM. Bill Price will be presenting "Outsourcing and offshoring, insourcing and onshoring -- so many choices, so little frank information." It's tomorrow, Thursday, October 9, from 2:30PM to 3:30 PM EDT. We hope you can join us!

Sign up here: https://www1.gotomeeting.com/register/890742670