Communicating with confidence & assertiveness

Effective business & professional conversations

Developing your assertiveness skills

Assertiveness & aggression at work

Dealing with difficult behaviour & situations

What defines difficult characteristics/behaviour?
Understanding emotions and feelings and why these differ between peers
Facing and controlling fear and negative emotions
Understanding why certain people and situations drain your energy and effectiveness, and strategies for overcoming this
Recognising and dealing with intimidation and criticism confidently
Direct and constructive feedback – giving and receiving
Preparing effective solutions for difficult situations
Moving from the negative to the positive, satisfying both parties
Employing key principles of conflict resolution
Negotiating a win-win solution to a variety of challenges

COURSE OUTLINE

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