COURSE OUTLINE
Establishing where you could benefit from increased confidence
- Identifying personal objectives and outcomes
- Identifying key scenarios in which you would like to develop greater confidence and assertiveness
- Identifying personal barriers to success
- What aspects of your behaviour/communication should you change?
Enhancing self-esteem, self belief & self image
- Being authentic to yourself
- Overcoming self-imposed barriers and limitations
- Understanding how your values and beliefs affect your performance
- Recognising the impact of self-talk
- Changing from negative to positive thinking
- Conquering fear, anxiety and anger
- Practical steps to increasing your self-confidence
- Turning your intentions into actions
- Enhancing and building an energised self-belief
- Building a confident and assertive behaviour style
Professional presence & personal power
- Understanding the power of first and lasting impressions
- Utilising professional image as a communication tool
- The importance of being congruent – ensuring your verbal and non-verbal communication projects confidence, credibility and assertiveness
- Harnessing your resources to increase your professional presence
Communicating with confidence & assertiveness
- What actually is communication?
- Assessing your own communication style
- Recognising the communication styles in your organisation
- Assessing your natural communication strengths
- Making sure people receive your intended message
- Understanding how others influence and change our behaviour
- Positive language patterns
- Assertive language, effective voice, active listening, powerful questioning
- Developing confident body language
- Looking, sounding and speaking with greater confidence
- Addressing emotions in the workplace
- How to say ‘no’ assertively and without losing your job or your friends!
Effective business & professional conversations
- Developing convincing business dialogue
Knowing your rights
Promoting your leadership strengths
Projecting confidence in challenging situations
Reviews
Meetings
Presentations
Networking
Developing your assertiveness skills
- Key principles of assertiveness
- Differentiating between assertiveness and aggression (aggressiveness?)
- Understanding negotiation skills
- Making effective decisions
- Powerful conversations
- Increasing your influence and persuasion skills
Assertiveness & aggression at work
- Defining assertiveness and aggression
- Why are some people “assertive” when others are considered “aggressive”
- The key differences in a business context
- What is and is not acceptable in the workplace
- Being assertive without being aggressive
- Techniques for effective assertive communication
- Getting your views, ideas and objectives across in an assertive way
- Understanding the principles of influence and persuasion
Dealing with difficult behaviour & situations
- What defines difficult characteristics/behaviour?
- Understanding emotions and feelings and why these differ between peers
- Facing and controlling fear and negative emotions
- Understanding why certain people and situations drain your energy and effectiveness, and strategies for overcoming this
- Recognising and dealing with intimidation and criticism confidently
- Direct and constructive feedback – giving and receiving
- Preparing effective solutions for difficult situations
- Moving from the negative to the positive, satisfying both parties
- Employing key principles of conflict resolution
- Negotiating a win-win solution to a variety of challenges
Understanding the business & professional context
- How business objectives impact you
Understanding your personal behavioural style and how you relate to others
Understanding different behavioural models
What causes people to behave the way they do in a range of professional contexts
How behaviour from clients, customers and colleagues causes us to react in different ways
How conditioning and beliefs affect our behaviour in certain scenarios
How to use this information to change your attitude and behaviour from tomorrow
Developing your personal action plan for professional confidence & assertiveness
- How will you use the techniques and principles professionally?
- Identifying key issues and challenges
- Rehearsing success and increasing confidence
- Deciding how, when and where to take action
- Establishing plans for your long term personal and professional development
- Your immediate plan of action starting the day you get back to work