Frequently Asked Questions
We have answered the below frequently asked question for your convenience.
If you cannot find the answer to your question, please contact us at: ebdcustomerservice@ebdgroup.com
In what format are the EBD Academy courses running ?
Courses are a combination of online learning through recorded lectures, live sessions and some are in-person.
The live instruction is designed to provide a direct connection to the course instructor and fellow students and apply learnings from the lectures. Participation in the live sessions is required.
How can I access the courses?
The courses are hosted on Moodle and any live sessions associated with the course will take place on Zoom. Live sessions will be recorded and posted to Moodle within three business days.
In-person courses are hosted in different locations. Please check the website for more information HERE
When will I receive my log-on details for the course I registered?
A member of our team will be in touch within a week before the start date with your joining details to access the online course platform.
How do I earn the course certificate?
You need to attend all live sessions in order to be eligible for certification.
What if I miss a live session?
Please notify EBD Operations and the Instructors as far as advance as possible. If you are assigned to a group project for the session you will miss, please notify your group. You can still complete the course if you miss one live session.
Will there be quizzes?
No. Participation in the live sessions is required to complete the course. Each live session will review and discuss the previous exercise, answer any questions, and present the next exercise.
Can I join after the course start date?
You should join the course at the start date although late participation can be reconsidered on a case-by-case basis depending on how far along the course is.
How long is enrolment on the course?
You are enrolled on the course for the period that modules are being released. You can access the course content in Moodle until 30 days after the course concludes.
What is a module?
Each module may consist of video content, reading materials, case studies, a quiz, and/or a live session with the instructor. Live sessions will be recorded and posted to Moodle within 72 hours. You have access to module content once it has been released for the duration of the course and an additional one month.