Sign up to become an EFQM Certified Performance Improvement Practitioner

EFQM Certified Performance Improvement Practitioner

Central to the course is the RADAR (Results, Approach, Deployment, Assessment, and Refinement) logic, developed from over 35 years of experience with high-performing organisations. Participants learn to apply the RADAR logic to improve and prioritise organisational performance and reach sustainable performance. Its balanced focus, strategic alignment, broad applicability, and emphasis on stakeholder engagement provide significant advantages over more specialised improvement methodologies.

This certification enables individuals to ‘start finishing’ – driving key improvement initiatives to completion, to ensure the benefits are fully realised.

Key Features & Benefits

• In-Depth RADAR Logic Training: Gain mastery of EFQM RADAR as a continuous performance improvement framework, understanding its comprehensive application from strategy to execution.
• Real-World Application: Apply methodologies and tools learnt in the course to a practical case study, ensuring immediate applicability within your organisation.
• Focus on Human Factors: Learn the importance of a growth mindset and the human side of performance improvement, integrating these elements into your improvement strategies & more.

Structure and Format

5-day course (24 hours suggested training time)
60-minute exam: 20 questions multiple choice at Blooms level 3-4

Course pack includes:

• Instructor deck, detailed agenda and planning of the course
• Candidate training deck
• Candidate workbook including all the course exercises
• Case study Syllabus Final exam (via the EFQM eAcademy platform)

Benefits Of Attending

The EFQM Business Improvement framework provides participants the tools and insights to prioritise and address areas of significant opportunity for their organisation, leading to effective improvement initiatives, and ultimately increased performance across all key business indicators. Organisations that have adopted and applied formal business improvement strategies like EFQM RADAR, report tangible benefits in the three years following implementation:

• Improved revenue and profits: Over 20% increase in turnover and 55% increase in cash flow.
• Increased productivity: 25% upturn in production volumes, coupled with almost 40% decrease in product time to market.
• Enhanced market competitiveness: Companies adopting formalised business improvement practices outperformed the S&P index by 3.5 to 1 over three years.
• Happier customers: 35% improvement in Customer Happiness Index score.
  
  

Who Should Attend

Change Managers and Directors who want a more holistic and comprehensive method for performance improvement; Excellence Managers wishing to progress and take on leadership roles; Lean experts who wish to broaden their experiences and lift above process level improvement; any functions in business affected by or implementing an improvement project.

• Change ManagersExcellence Managers
• Operational officers
• Continuous improvement practitioners
• Improvement project sponsors
• Consultants
• Project managers
• Process owners
• Senior managers & C-Suite

Certified by EFQM

EFQM’s framework – The EFQM Model, EFQM’s Learning Pathways, and AssessBase – empower organisations to navigate their journey towards sustainable performance through transformation and continuous improvement.

Run this course in-house

Informa Connect Academy’s customised training solutions have helped organisations deliver tailored learning in different languages to suit every requirement