Attending Informa Connect Events
Our event code of conduct
Comfort & Safety at Live Events
- Never act in a way that puts your own or other participants' health, safety or security at risk.
- Review local and national health guidance before attending and following any requirements.
- If you have a fever or other symptoms that may put others at risk of becoming ill, we encourage you not to attend. Contact the event team to discuss other ways to take part.
- Follow all health, safety, and security processes including emergency procedures and access protocols such as any age limits. Do not assist other to circumvent these.
- Do not alter or obscure any safety signage, obstruct any exits, or misuse or many any equipment provided for everyone's safety and protection.
- Help us by reporting any unsafe behavior, security risks, or hazards immediately to tinsley.conway@informa.com.
A Respectful Environment
We have zero tolerance towards any verbal or physical threats, violence, abuse, or harassment at any live, on-demand, or official auxiliary events or on our digital platforms and community sites. For the avoidance of doubt, this includes:
- Discrimination on the basis of any protected category.This criteria includes but isn’t limited to race, sex, age, gender, gender identity, and expression, sexual orientation, national origin, religion, disability and marital status.
- Offensive language and gestures, whether it is verbal harassment or abuse, sexually explicit language or gestures, profanity, obscenity, or racial, religious, or ethnic slurs.
- Any inappropriate or offensive materials, and any content that is intimidating, harassing, abusive, discriminatory, derogatory, or demeaning, including the inappropriate use of nudity or sexual images in public spaces.
- Sexual harassment, including inappropriate physical contact and unwelcome sexual attention whether verbal, physical, or otherwise, in person or online.
- Stalking, or behaviour that causes apprehension to others including following, photography, and recording.
- Threats, intimidating and threatening behaviour, whether verbal, physical, or written, including menacing gestures.
- Physical harassment, threats, and acts of violence, including pushing, shoving and the use of any physical force.
- Possession or display of any weapon or other item used to threaten or intimidate.
- Deliberately damaging the venue or other people’s property.
- Assembling for the purpose of disturbing the peace or committing an offense.
Participation & Engagement
We want everyone to be able to participate and fully engage in our events in comfort. Disrupting all or part of any live or on-demand event, whether physically or verbally, in a sustained or deliberate way, goes against this.
- Do not deliberately prevent others from attending or participating in any portion of the event.
- Do not heckle or catcall, or interrupt others in a sustained or disruptive way, whether verbally, with music, or other noise or behavior.
- Never act in a way that endangers others or prevent them from acting safely.
- Refrain from engaging in solicitation activities within our premises or online platforms. This includes but is not limited to selling products, promoting services, or canvassing for donations without prior authorization from the appropriate authority.
eTourism Marketplace Cancellation Policy
eTourism Marketplace requires registration to be paid in full to access any live event. Any special billing or payment arrangement must be made in writing and agreed upon between eTourism management and the client seeking event access. Please see below for cancellation policy. Cancellations requested inside of 30 days to event date – Client forfeits 100% of registration fee. Cancellations requested 31-90 days prior to event date – Client forfeits 50% of registration fee and the remaining 50% can be used towards a new product purchase in the same calendar year. Cancellations requested over 90 days to the event date – Client may apply 100% of the registration fee to a new product purchase or service in the same calendar year.
Acting Sustainably
Sustainability features are an important part of delivering a great all-round experience. At live events, please:
- Review and follow any local guidance on sustainable travel and using reusable drinking or food containers.
- Make use of any recycling and sustainable waste disposal points provided.
Responsible Consumption
- Anyone found to be under the influence of any substance, whether legal or otherwise, and acting in a way that negatively impacts others will be removed from the event.
- If you are handling or demonstrating machinery or equipment that might impact the health or safety of others, you must not consume any substance, legal or otherwise, that might impair your behavior or judgment or impact the correct and safe performance of that activity.
- Follow the rules of the venue and event organiser around consuming alcohol, smoking, vaping, and using tobacco products. Only consume these products where and when permitted.
Event Attire
- Dress appropriately for a live event and in cases where you will be visible to others at an on-demand event.
- Avoid clothing that could offend other participants or the local culture, including images, patterns or slogans.
Respect & Consideration Online
All of the above standards and expectations also apply to our digital platforms and community sites. Content, posts and comments shared and created must not contain:
- Accusatory, negative, or destructive comments about other participants or the event.
- Knowingly false or misleading comments or claims about products or companies.
- Content found to be in breach may be deleted or removed without warning.
Reporting Any Concerns
EMERGENCIES:
If you experience or witness any breaches of this Event Code of Conduct, or have any other concerns, contact us so we can investigate promptly and take any action required.
Contact: Olivia Thomas: olivia.thomas@informa.com
You may also contact Informa’s confidential whistleblowing line, Speak Up. Visit https://informagroup.navexone.eu
Applying this Code
All participants must uphold the principles outlined in this Code of Conduct, whether at Informa Connect’s live or on-demand events, official auxiliary events, community sites, social media channels, and digital platforms. Participants include attendees, sponsors, media, speakers, exhibitors, contractors, moderators, volunteers, Informa colleagues, and others, both live and virtual.
Anyone asked to stop unacceptable behavior is expected to comply immediately. If a participant engages in unacceptable behavior or otherwise breaches this Event Code of Conduct, the event organizers, their representatives and/or security may take any action they deem appropriate, up to and including:
- Expulsion from the event without warning or refund.
- Disqualification from participating in future, including being barred from attending, speaking, exhibiting or sponsorship, and from engagement across Informa’s community events sites, social media channels and digital platforms.
- Reporting any unlawful behaviour to the appropriate local or national authorities.
All determinations of appropriate or inappropriate behaviour are at the sole discretion of Informa and its event team; the decision(s) of the Informa representatives will be final. This Event Code of Conduct may be revised at any time by Informa and is non-negotiable.
This Code of Conduct is without prejudice to Informa’s rights, all of which it expressly reserves.
