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Day 2
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Day 2
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09:20 - 09:30
Chair's opening remarks
09:30 - 10:20
A look at the Financial Ombudsman Service (FOS)
10:20 - 11:05
Consumer duty: what does a good customer journey look like?
11:05 - 11:30
Morning coffee break
11:30 - 12:30
Delving into the concerns around commission structures for brokers and lenders
12:30 - 14:00
Lunch
14:00 - 14:30
An essential guide to the Perimeter of FCA Regulation
14:30 - 15:00
Evaluating the conduct of business in your organisation
15:00 - 15:25
Afternoon coffee break
15:25 - 16:10
Understanding the implications of deposit aggregation
16:10 - 16:15
Chair's closing remarks & end of day 2
16:15 - 17:45
Free time
17:45 - 19:45
Punting on River Cherwell
19:45 - 21:15
Dinner at Cape of good hope
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