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Day 2
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Day 2
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09:20 - 09:30
Chair's opening remarks
09:30 - 10:20
A look at the Financial Ombudsman Service (FOS)
10:20 - 11:05
Consumer duty: what does a good customer journey look like?
11:05 - 11:30
Morning coffee break
11:30 - 12:30
Delving into the concerns around commission structures for brokers and lenders
12:30 - 14:00
Lunch
14:00 - 14:30
Evaluating the conduct of business in your organisation
14:30 - 14:55
Afternoon coffee break
14:55 - 15:40
Understanding the implications of deposit aggregation
15:40 - 15:45
Chair's closing remarks & end of day 2
15:45 - 17:15
Free time
17:15 - 19:15
Punting on River Cherwell
19:15 - 20:45
Dinner at Cape of good hope
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