Sign Up for our Professional Leading Customer Loyalty Training Course

Why Attend?

More than 70% of what makes a customer experience great is the behavior of frontline employees. Great behavior doesn’t happen without inspiration and accountability, and that requires a bottom-up approach—not the typical top-down corporate method. If your employees are enthusiastic promoters of your organization, the sentiment will resonate with your customers too.

First, win the hearts of the people serving your customers. Your employees must feel like valued members of a winning team pursuing an important mission. It takes a leader to inspire and lead them to accomplish this. Leading Customer Loyalty is a two-day course for frontline managers to learn the principles and practices needed to win the hearts of employees and customers.

Benefits Of Attending

• Use the Leading Customer Loyalty Toolset to lead teams towards building and earning customer loyalty consistently
• Identify and help overcome customer/employee issues
• Develop a discovery mindset around customer needs
• Bridge the gap between knowing the importance of making a human connection and living the practice of making a genuine human connection
• Lead teams to discover unexpected areas that delight customers and employees
• Develop and earn loyalty legacies each day

Learning Objectives

1. Make genuine human connections
2. Listen and communicate with empathy
3. Discover the real “job to be done” for customers and employees
4. Follow up to learn how to improve and resolve concerns
5. Give and receive feedback that builds people up
6. Inspire the team to share their best thinking and ideas
7. Run effective loyalty team huddles

Who Should Attend

A must-attend programme for frontline managers to win the hearts of employees and their customers

Delivered by FC Trainer

The FranklinCovey Middle East consultant team is made up of passionate, dedicated professionals who are committed to improving organizational performance and unleashing individual potential.

They come from a broad range of industries and sectors, such as oil and gas, banking, education, media, insurance, retail, aviation and engineering, where they have held senior positions, successfully led teams, and delivered results.

Our consultants come from a wide variety of backgrounds, combining different professional experiences and cultural perspectives. They are highly qualified, holding university degrees and PhDs, and are committed to their personal continuous professional development and remaining relevant in today’s competitive environment.

Certified by FranklinCovey Middle East

FranklinCovey is the world leader in helping organizations achieve results that require lasting changes in human behavior, often the most difficult challenge any organization faces. When accomplished, it is also the most durable competitive advantage.

Organizations partner with FranklinCovey to help them build exceptional leaders, teams, and cultures that get results. Their content is based on timeless principles of human effectiveness, is designed to help people change both their mindsets and their behavior. It is combined with a team of experts, a dynamic behavior change platform, and key metrics that deliver exceptional results again and again.

Run this course in-house

For over 29 years, Informa Connect Academy’s customised training solutions have helped organisations deliver tailored learning in different languages to suit every requirement