Fundamentals + Advanced Railway Human Factors and Error Management

About the Course

“Error is pervasive. The unexpected is pervasive. What is not pervasive are well-developed skills to detect and contain these errors at their early stages”. – Karl Weick, Managing the Unexpected

Rail remains one of the safest forms of land transport, with road transport generating almost 14 times more accident costs than rail. While rail imposes fewer costs on the community in terms of accidents, congestion and emissions than other surface transport modes, the cost of rail accidents in 1999 was estimated at AUD$133 million, according to the Australian Bureau of Transport and Regional Economics (BTRE).

Over 20 years since this BTRE figure was published, and despite the highly protected and technological nature of the rail industry, human performance limitations at all levels of the rail industry remain the greatest challenge to further improving safety and reducing rail accident costs and impacts. The consequences of errors in the rail industry can be disastrous and the subject of public outrage, exhaustive inquiries and drawn-out legal action.

However, the underlying reasons for human error are the most commonly misunderstood and poorly analysed issue in rail safety. While human error is widely recognised as a problem, management often engage in learned helplessness; nothing can be done to prevent human failings as accident causes. Some community sectors are also quick to attribute rail accidents to human errors, without taking the opportunity to assess human error within the context of the organisation and wider rail system.

This advanced 11-week online modular railway management advanced training course builds on the 7-week Fundamentals of Railway Human Factors and Error Management program and provides participants with a contemporary, non-academic and highly practical understanding of human error causes, consequences and management strategies within the rail industry.

Whether you work for a rail transport operator (RTO), you are a rail infrastructure manager (RIM) or are involved in rail operations, management, investigation or regulation, our railway management advanced training online program will provide you with an opportunity to understand human error occurrence as well as provide case study examples of individual and organisational error-tolerant solutions to human factors challenges across the rail industry. Several practical rail case studies presented throughout will reinforce key concepts and a comprehensive suite of practical resources, tools and strategies is provided to apply in your own workplace.

Who Should Attend

• This fundamentals and advanced railway human factors course is designed for those individuals seeking a comprehensive understanding of applied rail human factors. Expected participants include:

  • Rail Operations and Engineering Senior Managers

  • Team Leaders and Supervisors

  • Human Resource Managers

  • Rail Safety and WHS Managers, Investigators and Auditors

  • Quality, risk, compliance and assurance managers

Key Learning Objectives

Upon completion of this fundamentals and advanced railway human factors course, you will be able to:

• Understand the evolution of human factors in rail, its current scope and how it may contribute to addressing future safety challenges in modern railway systems
• Understand human error within the context of significant rail safety incident investigations
• Incorporate practical proactive error management strategies contextualised to rail operations
• Address human performance limitations that impact effective decision-making and increase the probability of error occurrence
• Adopt a systematic human factors analysis method for incident investigations to better identify errors and error-producing conditions
• Identify social and group influences that shape human performance
• Understand the impact of rail infrastructure and equipment design on human performance and the pros and cons of automation and advanced technology
• Understand the incidence of mental health issues in the rail industry and strategies to support rail safety critical workers
• Identify cultural influences that shape human performance including the practical application of a fair and just culture approach to consequence management
• Adopt a proactive human factors analysis approach to identify the triggers that may lead to a potential fatal/critical risk event and fix conditions before they cause problems

Course Information

Instructional Delivery Method: Scheduled Digital
Prerequisite & Advanced Preparation: Reading material will be sent prior to the course

Delivered by Dr Graham Edkins

Organisational Psychologist Dr Graham Edkins is considered one of Australia’s leading Safety Management and Human Factors experts and is regularly retained as an independent safety investigator and human factors expert witness for various civil and criminal matters.

Run this course in-house

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