To help us set the scene, Jan will walk us through the fluctuations of the maket this year, what they meant in terms of impact and more importantly, what trends we can gleam and how they are likely to set us up for 2022.

In this session we take a look at the evolution of the crew change crisis and the toll it took on seafarers, crew managers and the business. We also consider the measures that have been put in place and the role of responsible owners and evaluate their efficiency, given that crew changes will remain a feature of Operations in 2021 and likely reverberate until much later.

Going further than simply defining the post-COVID "New Normal", this is a crucial time for Liners as the industry has reached a point where it must define for itself the means and strategies to achieve two of the most challenging goals: decarbonisation and constant improvement of the quality of service. Here we focus on the the latter since the crisis has accentuated the problems that were already there, negatively impacting on service reliability.

This session will discuss what is missing and what are some instruments operators might use to increase service reliability.

At the end of a difficult year, we bring industry leaders together to give their views on:

• financial performance, market fluctuations and investment
• the orderbook and when we are likely to see the impact on capacity, rates and service reliability
• operational challenges
• consumer trends - what are we likely to see in 2022?

In this session we take your questions to the speakers who have presented earlier.

This session delves into the orderboook for an insightful analysis on who is spending money on what exactly, to determine what the capacity landscape is likely to look like, at least for the life duration of these new assets and what this means for the market and BCOs in particular.

Since freight and charter markets can't exist apart, just as surely as they can't always live together, we take a look at the dynamics of the charter market over the past year and what it can tell us about the state and direction of the liner business.

Jonas will present an overview of the report compiled by Danish Ship Finance in 2021.

Undeniably, it's been a couple of very challenging years for ports and terminals highlighting the importance of infrastructure, automation and data management as a crucial aspect of of the liner business. We take a look at some of the solutions proven to work and what can be done further.

We now turn to the analysis of box availability, trends and the impact on service over the past year, as well as what we can forecast happening in 2022.

Congestion at ports has been reported as one for the main challenges since the sanitary crisis started, a problem which, in some cases has been a remains a constant fixture of the business. This panel will look at investments made in automation and infrastructure at ports and terminals, as well as future improvements aimed at streamlining operations and ultimately, the services provided to liners.

What is on the horizon for terminal operations and where are we likely to see the biggest bottlenecks?

A lot of effort and money has been diverted to streamlining the supply chain, while at the same time, the incidence and severity of Black Swan events have been on the rise. Time has come to ask: how much resilience do we want to build into our supply chains and what is the cost of getting it wrong?

Following from the previous session, we take a broader look at the integrity of our supply chains to ask:

• what were the pressure points COVID-19 has exposed?
• what are the tools and strategies supply chain actors have employed to alleviate tensions and deliver services to the market?
• who is winning and losing and what to look out for in 2022?