Good customer service can go a long way

This morning, I came across this story about a great customer service experience with Dice Electronics. Dan Kusnetzky, blogger at ZDNet, was having problems with his GPS/XM Satellite radio output device. He called customer service, and they instantly replaced the device with no troubles at all. Now, not only do they have a happy customer, but thanks to social media, thousands of other potential customers have now heard how about their excellent customer service.