Happy Holidays from Customers 1st!

We're taking some time off from our coverage of customer service to celebrate the season with our loved ones. We want to sincerely thank you for your readership, your comments and your participation. We look forward to returning to the world of customer service management in 2011!

Here are our top Customers 1st posts from 2010:
New customer experience measurement system for USPS
NACCM 2010: Day 2 in Pictures
NACCM 2010: Rogers Communications' Customer Retention & Satisfaction Approach

We wish you Happy Holidays!