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How to effectively communicate with clients in strange times

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Regardless of the world shifting around them, no client likes to see red on the monthly statements. More often than not, this will derail any real conversation. 

Live from Wealth/Stack last year in Arizona in a keynote address, Daniel Egan, Director of Behavioural Finance and Investing, Betterment discussed exactly this. Can these tips help you speak to clients in this monumentally different time?

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