How To Not Fail At Customer Service (Kudos to Canon)

Brad Moon, at Wired's GeekDad discusses in his blog post how companies can excel at customer service. Moon uses a recent transaction with Canon's customer service as an example of stellar customer service. Moon writes, ... the company identified an issue with its products and it's standing behind them, taking the responsibility for ensuring customers aren't left holding the bag. Sage advice for any customer service executive or representative. Lead by example, and as Moon says, retain customers--perhaps one of them will write a successful blog touting your product!