Chip Kennedy

Vice President, Operational Excellence at Valeris

Speaker

An accomplished operations executive, Chip Kennedy serves as Vice President of Operational Excellence at Valeris, where he leads the Operations Excellence organization in support of the company’s Patient Services teams. He oversees Learning and Development, Quality Assurance and Quality Control, Workforce Management, Project Management, and Process Excellence—building the infrastructure, capabilities, and performance discipline necessary to support enterprise growth. Through these functions, he advances a patient-first mindset while leveraging best-in-class training, scalable processes, data-driven insights, and enabling technologies to reduce friction in the patient journey and deliver consistent, high-quality outcomes.

Prior to joining Valeris, Chip spent 26 years leading complex, customer-focused operations across Automotive, Finance, Utilities, Telecommunications, and Emergency Services. He has directed Training, Quality, Project Management, Workforce Management, Telecommunications, Facilities, Information Technology, Process Improvement, and frontline Agent organizations—providing a comprehensive understanding of service delivery at scale. His cross-industry experience brings a broad perspective on operational best practices, performance optimization, and transformation strategies that drive measurable business results.