Michelle Kelts

Senior Director, Strategic Operations, Patient Support Services at IQVIA

Speaker

Michelle Kelts is a seasoned leader known for driving patient‑centric solutions that enhance access, adherence, and health outcomes. With more than 20 years of experience ranging from front‑line patient support to large‑scale program design and delivery, she partners closely with clients to shape and execute data‑driven Patient Support Programs that transform the patient journey. Her leadership blends deep industry insight with a commitment to designing innovative solutions that streamline experiences for patients, providers, and stakeholders across the care continuum. Known for her strategic vision and collaborative approach, Michelle consistently advances initiatives that elevate support models and improve real‑world impact.