Rhonda Hughes

Head of Patient Services at Biogen

Speaker

Rhonda Hughes is an accomplished executive with nearly 25 years of experience in patient support services within the biotechnology industry. As Head of Patient Support Operations, Rhonda Hughes is responsible for developing patient service operations strategies, service programs, and initiatives that align with brand strategies for both existing and new product launches.

Throughout Rhonda Hughes's career, notable achievements include, but are not limited to, leading or participating in the commercial launch preparation for 15 products across 11 different disease states. Rhonda Hughes has spearheaded the implementation of new technology platforms, driving digital transformation to enhance customer experience and operational performance. Rhonda Hughes has also been recognized with two significant awards for outstanding improvements in operations results, strategic service delivery, and team motivation, ensuring organizational success.