Sign Up for Our Humanising IT™ Masterclass & Specialist Programme
This intensive course combines the essential foundations of the Humanising IT (HIT) Masterclass with a focused, advanced specialist training programme. Designed for professionals seeking to transform their approach to IT Service Management (ITSM). The course equips professionals with the tools and mindsets needed to deliver more user-centred, effective services using the HIT Double Diamond Framework™ (HIT DDF™).
Key Learning Outcomes
Define the core principles of human-centred design (HCD) and their relevance to IT Service Management
Implement the HIT Double Diamond Framework™ throughout the IT service lifecycle
Create key methodologies for capturing real user needs in ITSM contexts
Evaluate the effectiveness of proposed service improvements through user testing
Construct journey maps that accurately reflect user experiences
Run this course in-house
Informa Connect Academy’s customised training solutions have helped organisations deliver tailored learning in different languages to suit every requirement.
Bespoke training designed for your organisation only, combining traditional classroom setting, blended and online learning models
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Who Should Attend
This course has been designed for IT professionals at all levels who are looking to deepen their understanding of human-centred design and apply its principles within the context of IT Service Management (ITSM). Therefore, relevant roles can include the following but not limited to:
- Heads of IT Service Management
- IT Service Delivery Managers
- IT Operations Managers
- Service Desk Managers and Team Leaders
- IT Business Analysts
- UX Designers working within ITSM environments
- IT Project and Programme Managers
- Digital Transformation Leads
- Service Designers
- Customer Experience (CX) Specialists within IT
Certification Criteria
You must meet two criteria to be eligible for a Humanising IT™ Certificate for this course:
- Satisfactory attendance – you must attend all sessions of the course. If you miss more than two hours of the course sessions, you will not be eligible to sit the course exam
- Successful completion of the course exam – You must complete the exam with a pass mark of 75% or above
If you do not meet this criteria, you will receive an Informa Connect Academy Certificate of Attendance. If you have not attended all of the course, the Certificate will clearly state the number of hours you attended.
Resit Opportunity: Candidates are entitled to one complimentary resit within one month of their first attempt
Equipment Needed: Delegate will need access to laptop and not tablets
Learn More About This Training Course
Delivered by Katrina
Katrina is a globally recognised leader in IT service management and the pioneer of applying design thinking to ITSM. With extensive experience across aviation, healthcare, finance, and government, she created the award-winning Humanising IT™ approach, transforming IT services through human-centred design.
Certified by HIT Global
Humanising IT™ revolutionises IT Service Management by placing people at the heart of technology delivery. This groundbreaking methodology seamlessly integrates human-centred design with robust service management, striking an optimal balance between traditional technical requirements and genuine user needs.
Run this course in-house
Informa Connect Academy’s customised training solutions have helped organisations deliver tailored learning in different languages to suit every requirement