ILM Recognised Programme - Leadership Effectiveness for Managers

Course Overview

This ILM Recognised Programme is designed to help you become a highly effective manager and leader. You’ll develop the skills to build strong working relationships, influence others, and lead high-performing teams.

By focusing on leadership effectiveness, communication, and employee engagement, you will gain practical strategies to recruit, retain, and motivate talent, manage change, and drive results within your team and organisation.

What You Will Gain?

By attending this course, you will gain the confidence and tools to enhance your leadership presence and personal effectiveness. You’ll learn to manage appraisals, coach and mentor your team, and shape a workplace environment that fosters collaboration, motivation, and innovation.

You will leave ready to step into higher-level management roles and make a tangible impact on your team’s performance and your organisation’s success.

You Will Learn

You will learn how to understand your own preferences and those of your team, using this insight to influence, persuade, and build strong working relationships.

You’ll explore communication strategies, emotional intelligence, and conflict resolution techniques to create high-performing teams. You’ll also develop skills in managing objectives, appraisals, coaching, and personal development planning, as well as strategies to implement change and innovation effectively.

Who Should Attend

This course is ideal for line managers, supervisors, team leaders, project and shift leaders, trainee and assistant managers, as well as professionals making the transition into management roles.

It is also well suited to executives and technical specialists who have people management responsibilities but have not received formal management training, and who wish to strengthen their leadership capability, confidence, and effectiveness in managing individuals and teams.

Course Methodology

This programme uses a practical, interactive learning approach that combines proven frameworks, facilitated discussion, and real-world application. Participants develop key management skills through self-reflection, emotional intelligence, and hands-on exercises focused on communication, performance management, team leadership, and change.

Learning is designed to be immediately applicable, enabling participants to transfer skills and insights directly to the workplace.

Certification Criteria

You must meet two criteria to be eligible for an Informa Connect Academy Certificate of Completion:

• Satisfactory attendance: You must attend all sessions of the course. If, for any reason, you miss more than 2 hours of the course sessions, you will not be eligible to sit the course assessment
• Successful completion of the course assessment: Assessments will be ongoing and based on in-class participation and activities

Delivered by Jacqueline

Jacqueline is in international demand as a leadership expert and people development strategist.

She is an outstanding, polished facilitator who is a long-standing Senior Associate with Informa.

Certified by CPD UK

The CPD Certification Service is an independent accreditation centre working across all sectors, disciplines and further learning applications and supports policies of institutional and professional organisations globally.

About ILM

The ILM is the UK’s largest awarding body for leadership and management qualifications. ILM partners with over 2,000 ILM approved centres, comprising private training providers, further and higher education colleges, and employers delivering in-house management training.

Run this course in-house

Informa Connect Academy’s customised training solutions have helped organisations deliver tailored learning in different languages to suit every requirement