Lynn Nolan

Assistant General Counsel - Special Assets and Litigation at Live Oak Bank

Speaker

As a former SVP and Digital Director at Bank of America, I bring deep enterprise experience to my current role as a Digital Experience Consultant and CXO Advisor at PhatDog Consulting. I help organizations elevate their digital presence by focusing on strategic customer experience (CX), intuitive website and mobile design, and user journey optimization that drives measurable results. My work bridges high-level digital strategy with hands-on execution, ensuring your digital touchpoints not only look great—but perform.
I collaborate directly with executive and cross-functional teams to align digital initiatives with business goals, optimize the customer funnel, and deliver seamless, brand-aligned experiences across platforms.
What I focus on:
• Strategic CX advisory for C-level and senior leadership
• Website and mobile experience design guidance
• Customer journey mapping and sales funnel optimization
• Collaboration with marketing, UX, product, and dev teams
• Data-driven insights to improve digital performance