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Short Term Rental Winter
January 2027
JW Marriott Miami TurnberryAventura, FL

Steve Schwab
Founder & CEO at Casago
Speaker

Profile

Steve Schwab is the heart behind Casago—a company he built on the simple belief that hospitality should feel personal, trustworthy and rooted in community.

After serving as a U.S. Army Ranger, Steve moved to Mexico and began helping neighbors look after their vacation homes. What started as a small act of service quickly turned into a calling—and eventually grew into Casago, now one of the most respected property management and franchise organizations in the industry.

Steve leads with a “people first” philosophy: invest in great teams, support local operators, and take care of homeowners as if their homes were your own. His passion for service, community partnerships, and elevating hospitality standards has helped shape Casago into a brand known for warmth, reliability, and operational excellence.

Today, Steve continues to inspire franchise partners, homeowners, and teams with his commitment to honest hospitality and doing the right thing even when it’s the hard thing.

Agenda Sessions

  • Winning back the guest: how service recovery drives retention in vacation rentals

    9:00am