Is US Customer Service Really the Best?

Louise Marsland details on this latest post on BizCommunity.com that her overall experience of airline customer service was superb. She details that the world's view of customer service in North America is that of disgust and rudeness, even though she did not encounter any of these feelings as she lists everything that customer agents did to comfort her when her flight was delayed over 18 hours. Is the customer service experience really that different overseas? How does your company's customer service in the US compare to customer service offered abroad?