Certified KPI Professional (KPI-P) Programme

About the Course

KPI and performance measurement development is a discipline that involves articulating what an organisation is trying to accomplish and then identifying the most meaningful and useful indicators of success. Simply selecting standard measures from a long list of possible measures is not effective. Performance measures, or KPls, are a key part of any strategic management system, as they are critical to assessing the effectiveness of strategy implementation. KPls also help with the analysis of the gap between actual and targeted performance, as well as the measurement of organisational effectiveness and operational efficiency.

Operational measures, project measures, risk measures, and employee measures provide an early warning system to help improve performance throughout an organisation. Meaningful and strong KPls provide insight into whether strategies are working, and whether programs, projects, and services are on schedule, on budget, and delivered effectively.

KPls focus employees’ attention on what matters most for success and enable measurement of accomplishments. This program is designed for all sectors – business and industry, government, and nonprofit – and provides participants with practical tools to develop meaningful strategic and operational performance measures and then develop their skills through a series of practical application exercises.

Delegates are taught how to use tools, such as the logic model, cause-effect analysis, and process flow analysis, used by organisations around the world. This will allow them to understand and articulate desired results, determine what to measure, set targets and thresholds, develop composite measures using lower-level performance efforts, calculate outcomes, outputs, processes, and inputs, and produce visually appealing reports and dashboards that better inform decision-making throughout an organisation.

This certified KPI professional training course is designed to help delegates understand the fundamentals of performance management so they can successfully develop, deploy, and manage meaningful KPIs for strategic, operational, or program management.

Who Will Benefit

• The Certified KPI professional (KPI-P) programme is recommended for:
  • Teams or individuals with performance measurement/management responsibility
  • Senior managers or leaders who are establishing, leading, and managing performance management and/or measurement programs and systems
  • Managers, planners and analysts who are part of a strategic planning and management team and are seeking the best practical ideas for improving organisational performance
  • Employees who have been tasked to plan, develop, or improve dashboards, KPI scorecards, business processes, program and project management portfolio management or other measurement systems
  • Managers, planners, or analysts who are involved with defining performance measures or complying with regulatory and other reporting requirements
  • Budget analysts who need performance information to formulate budgets and evaluate programs

Key Learning Objectives

• Recognise performance management as a key strategic and competitive differentiator.
• Understand the theory and application of corporate performance management through balanced scorecards (BSCs) and other frameworks for developing KPls.
• Create buy-in and a culture of continuous performance improvement.
• Drive performance-informed budgeting and accountability.
• Develop best practice KPIs, performance targets, and management dashboards.
• Improve the performance of departments, teams, programs, projects, risks, and individuals.
• The program also includes multiple performance measurement frameworks and tools, including the logic model, cause-effect, process flow, and many more

Course Methodology

Through case studies and a series of interactive small-group workshops, participants will apply the KPI development and management concepts to meet the challenges facing a typical organisation. Exercises performed throughout this program include:

• Identifying KPI challenges
• Utilising diagnostic tools, such as the Strategic Maturity Model, Logic Model, and Process Flow
• Developing strategic themes and results
• Developing strategic objectives
• Learning how well-articulated performance results lead to more meaningful measures
• Utilising a Measure Design and Measure Definition templates to develop meaningful measures
• Developing a performance measures dashboard
• Identifying best practices in building and sustaining a performance culture
• Developing performance measures for each of the measurement families: strategic, operational, project measures, risk and employee

REQUIREMENTS AND CERTIFICATES

• Attendance – Delegates must attend all sessions of the course. Delegates who miss more than two hours of the course sessions will not be eligible to take the exam.
• Certificate of Completion – Delegates will receive an Informa Certificate of Completion after successful completion of the course.
• Certificate from The Balanced Scorecard Institute – Delegates will receive a globally recognised certificate from The Balanced Scorecard Institute in association with The George Washington University upon successfully passing the certification.
• Laptops – Delegates are required to bring their laptop all throughout the session.

Delivered by Alan Fell

Alan Fell is a UK-based and internationally recognised & respected specialist in the subject of Strategy Management.

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