Train Hard. Lead Smarter. The LBMAO Way.

A full day of practical, industry‑driven training designed for owners, managers, and frontline staff.

What to Expect

Training Day brings together top experts from across Ontario for a full day of hands‑on, real‑world learning built specifically for building supply retailers. Every session runs 90 minutes and blends practical teaching with open Q&A, so your team walks away with tools they can put to work immediately.

Training day runs from 9:30 AM to 4:00 PM, with a midday lunch break from 12:00 to 1:00 PM.

✅ Featured Product Training

Western Red Cedar Lumber Association — Cedar Choices and how to specify and sell each different project.

✅ Risk, Safety & Compliance

PIB — Loss Control and Risk Mitigation
Peninsula Canada — Health and Safety, HR support and Advise
Wrongful termination, severance, discrimination claims
MTO Regulations –— Load Security, Safety Inspections, and Passing an Audit.
Loss Prevention — Dealing with Shop lifters, Employee Theft and Technology to prevention.

✅ People & Performance

BMCANA — Hiring staff and conducting proper interviews
BMCANA — Employee reviews (i.e. How to conduct them)
Positive team change‑making — Identifying the real issue, gaining buy‑in, and using a structured review process to assess the cost of not changing.
Managing Cancerous behaviours in customers and employees.
Owners Round Table — Staffing/ Hiring/ Account Receivable Issues

✅ Operations & Fraud Prevention

Protecting against chargebacks — Working to secure tech to combat fraud
Stop the gong show — Special order processes and understanding all the steps of selling, ordering, receiving, storage and delivery to prevent embarrassment and unruly costs and storage issues.
Operational Negotiation techniques — For complaint resolution and moving overstock or deadstock inventory.
Setting up information for EDI and building a data base for website.