Train hard. Lead smarter. The LBMAO way.

#100: Are You Covered?
Experiences from one of the premier insurance providers to the building materials industry. Do you have the proper coverages? How do you reduce your risk? What can and does happen if you have a loss and how to deal with it. All based on experiences in the field.

#101: Dealing with Human Resource Issues.
How to let a staff member go to reduce wrongful termination claims. Ways to cover yourself to mitigate severance and discrimination claims.

#102: Operational Negotiation Techniques.
Ways to negotiate for complaint resolution with customers and staff. Also methods to negotiate to reduce and move overstock or deadstock inventory.

#103: Protecting Against Chargebacks
Ways to secure your technology to combat fraud. Experiences from a card processor to mitigate issues.

#200: Boosting Employee Engagement and Productivity on a Budget
Proven Tactics to Ignite Performance, Improve Satisfaction, and Build a Talent Magnet on a Shoestring.

#201: Selling Cedar-Getting the Details Right
Our specialists from the Western Red Cedar Association will provide the information on Cedar choices and how to specify and sell each different product.

#202: Need Help with your Website Setup?
Step up information on building a data base for your website. Our specialists will provide you the information to help build your data base or set up EDI systems.

#203: Positive Team Change Making
The importance of assessing the real issue, getting buy-in, using suggestions, then applying a proper review process. We review the possible costs of not changing.

#300: Developing Strong Front-Line Leaders and Supervisors
Empowering Teams to Boost Productivity, Drive Results, Minimize Loss, and Cultivate Tomorrow’s Talent.

#301: MTO Regulations
Training to provide the proper load security, safety inspections and assistance to pass a MTO audit.

#302: Stop the Gong Show!
Special Order Process. Understanding all the steps of selling, ordering, receiving, storage and delivery of special orders. We show ways to prevent embarrassment, dimmish storage issues and cost our unruly costs when dealing with special and custom orders.

#303: Health and Safety Advice and Support
Our specialists will help direct your team with cost saving advice on health and safety issues, and human resource matters. We will show you ways to reduce your costs and increase your peace of mind.

#400: Managing Cancerous Behaviors.
Dealing with behaviours in both customers and staff that can have a cancerous effect on the operation. We discuss solutions to deal with these and how to prevent them from occurring in the future.

#401: Owners Round Table
Building Materials dealers discuss issues that matter. Staffing, hiring, accounts receivable issues.

#402: Loss Prevention.
Dealing with shop lifters, employee theft and using technology to prevent or reduce issues.

Join us in the Reception Foyer of International Dining Room C for a relaxed cocktail hour. Each guest will receive two drink tokens, with a cash bar available for further purchases.

Tickets must be purchased in advance; no onsite sales.

• Individual ticket: $199 + tax
• Table of 10: $1,750 + tax

Your dinner includes bread, soup, salad, entrée, and dessert, with white and red wine served at each table.

After dinner, enjoy a short video presentation followed by a night of entertainment featuring top Canadian comedians from Yuk Yuk’s.