Management Skills for Administrative Professionals

Why Attend?

The role of the administrative manager can sometimes be overlooked by senior leaders as being integral to the organisation achieving its strategic goals and objectives. The reality is that the administrative manager role has a hugely important part to play in any organisation, with their teams providing essential services to both internal and external customers alike.

It is fundamentally important that these teams are managed and developed to maintain these standards. And in an online world where products and services can be reviewed in seconds and reputations destroyed instantly, it becomes even more important that administrative managers are well-equipped to deal with the day-to-day challenges that they and their teams face.

Benefits Of Attending

• Fully appreciate the role of an administrative professional
• Discover the management skills and styles needed for success as you move into a supervisory/managerial position
• Grow your confidence and knowledge to meet the challenges and responsibilities of your role
• Develop the interpersonal skills that are essential for building and maintaining effective relationships (with senior managers, colleagues, and customers) and influencing people
• Effectively manage change for both you and your team

Learning Objectives

1. Explore the responsibilities and challenges you will face in your new role and gain the knowledge, skills and techniques to deal with them confidently
2. Enhance and add value to your organisation’s management team by learning how to use new and essential management tools
3. Grow and develop the communication skills that are key to building trust and effective relationships
4. Understand your own management style and learn how to adapt it to influence others effectively and credibly

Who Should Attend

This is an intermediate-level course designed for experienced administrative professionals who have people management responsibilities or who are about to move to a role which requires a greater understanding of the management role including:

• Administrative Assistants, Coordinators, Managers, and Officers
• Office Assistants, Administrators, Managers and Supervisors
• Project/Team/Department Assistants, Coordinators, Officers, and Leaders
• Personal Assistants and Senior Assistants
• Secretaries and Senior Secretaries Executive/Management Secretaries, Assistants, and PAs

Course Information

Delegates can earn up to 18 CPDs
Program level: Advanced

Course Methodology

This interactive course is fully participative, combining practical exercises (including role plays), group discussions, presentations, and accelerated learning methodologies to enhance your management capabilities.

Delivered by Anne

With over 25 years of experience in organisational development and training, Anne has broad experience working with many different nationalities across banking and telecoms industries through to the oil and gas companies of the Middle East, Africa and China.

Certified by CPD UK

The CPD Certification Service is an independent accreditation centre working across all sectors, disciplines and further learning applications and supports policies of institutional and professional organisations globally.

Run this course in-house

For over 29 years, Informa Connect Academy’s customised training solutions have helped organisations deliver tailored learning in different languages to suit every requirement