March 19-20, 2025
Loews Coral GablesMiami, FLProperty Management Preliminary Agenda Topics
Provisional Start & End Times:
March 17: Welcome networking reception at 6:00 PM
March 19: 8:00 AM – 5:30 PM
March 20: 8:00 AM – 12:30 PM
Property Management & Operations
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The Multifamily Property Management Overview: Strategies For Today’s Economic Climate
- Where are we with rental efficiency software?
- Property management under today’s economic climate
- How are you dealing with an increase in efficient bad actors in the cyberworld?
- How is AI playing a role in current property management strategies?
- Finding tenants and workers given the current immigrant climate
- Current recruiting, re-training and compensation trends
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The Large Property Managers Plenary: ROI, Cost Control & OPEX Strategy Update
- Which new income streams are you exploring?
- How is your staffing strategy evolving? What new roles are being created by AI, and what roles are being replaced?
- How are you improving the marketing/operations relationship?
- Practical AI, automation & smart building applications
- Tenant retention and rent raising strategies and trends
- How is skyrocketing insurance rates impacting your strategy?
- How much rope do you give regional managers?
- How are you working with proprietary data?
Remote working year 5
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Property Managers Small Group Meeting (For Owners and Operators Only)
Be in the room where it happens… Join your fellow property managers as they discuss saving money, increasing returns and managing personal as the real estate market continues to change. Don’t forget to bring your own questions to the table.
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Assessing The Most Overlooked & Under-Budgeted Aspects Of Maintenance & Property Management
- Per unit operating costs: What is the real inflation you are expecting? How much in rent increases are you budgeting? Tenant renewals?
- What are you monitoring the most on the construction/rehab side?
- Where did the budget blow through your expectations last year?
- Managing renovations and repairs with the use of AI
- Are you planning for amenity upgrades?
- Budgeting for vacancy and turnover costs as you raise rent
- What kind of data driven decisions has AI been helping you with?
- Capex: When to spend and when to defer
- Operational expenses: Where are you budgeting the greatest increases?
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How Are You Using AI To Transform Your Operations?
- Leasing-side operations: Is it more than answering phones?
- With the increase in efficiency how are you managing employees with more free time?
- Where does human oversight come into play?
- What new roles are being created by AI? What roles are being replaced?
- Best practices for AI use in marketing, advertising and key words
- How are you educating your team and yourself?
- The realities of implementation
- What is coming down the pike? How will your operation be changing in 3-5 years?
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Using AI for Enhancing Efficiency & Controlling Expenses
- Putting together your tech stack
- How do you evaluate and manage your partners?
- Evaluating nice to haves and need to haves
- What kind of additional revenue expectations can the implementation of AI result in?
- What technology are you currently evaluating?
- Smart building monitoring
- What kind of risks can AI help to mitigate?
- What is AI’s role in predictive maintenance?
- ROI expectations: Are you costing me or saving me money?
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Economic Occupancy Or Revenue Maximization…Which Way To Go?
- What is your vacancy goal?
- What are the first things you do when you take over a neglected house or community?
- Making cash for keys work
- How much vacancy will you stand to raise rates?
- What is your strategy for low rent but dependable tenants who really can’t afford higher rent?
- Local Laws: When to evict? When can you evict?
- Strategies in markets with differing inventory levels
- Tenant screening enhancements
- How can you keep a human-first approach as technology becomes more enticing?
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New Revenue Sources: Balancing Tenant Desires with High-ROI Amenities
- How much is too much?
- With rents at maximum how much more can you squeeze out of the tenant?
- Comparing class “A”, “B” and “C”
- Different demographics, different amenity expectations
- EV chargers: What is the ROI?
- Using facial recognition & other technologies for security and safety
- Are high ROI amenities the same ones that led to increase in tenant retention rates?
- Outside space, inside common areas and private space: Where should you be investing?
- What should be in your standard resident benefit package?
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Reducing Asset Management Stress: Analytics, AI, Efficiency Reporting & Processes
- How are you improving margins and ROI?
- How are you controlling costs while minimizing churn?
- What are some of your best practices for increasing operational efficiency that you would like to implement but haven’t been able to yet?
- How much does property management cost internally? Externally?
- Have you been going more conservative with expense/capex underwriting? What are your NOI assumptions?
- Preventive maintenance in tight times. Where does AI fit in?
- Improving data collection, communications, reporting and analysis & the technology out there to assist
- Managing a portfolio with performance tracking and AI
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Outsourcing Or Keeping It In-House: What Do The Best Third-Party Managers Look Like?
- Cost vs. control: What does it take for the balance to slant towards third-party or in-house?
- National, Regional or Local Management: Which way to go?
- What are the key factors when choosing an outsourced manager?
- How much time do you give a third-party manager to turn things around?
- Leaving and on-boarding managers
- What do the best outsourced solutions have in common beneath the surface?
- Finding workers and labor shortage impact
- The argument for using multiple management companies in one market
- Incentives and performance: What do they look like?
- But I won’t do that…What are you keeping in-house no matter what?
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Renovation, Rehab, Construction, Procurement & Tech
- The politics of trade: How are you preparing for increasing tariffs? Less immigrant trade workers?
- How is your turn renovation changing?
- Cost-effective hurricane and flooding upgrades
- Financing improvements
- Do you have in-house, outsourced solutions or both?
- How is AI streamlining processes?
- Do you continue to see costs go up? How are you managing?
- Different product types and building classes
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Rent Collection Best Practices: How Are You Managing Delinquencies and Collection Loss?
- Tenant screening evolution
- Technology tools for fraud detection & prevention
- How have you changed the way you collect payments?
- Are rent payment incentives effective?
- What technology solutions have you recently adapted and are examining?
- What do you do about non-payers?
- When do you kick them out?
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Marketing And Advertising For More Quality & Profitable Tenant Acquisition
- What are your best practices for onboarding new marketing technologies and how do you measure their impact?
- AI & Technology: How are you taking advantage? How are you balancing with the human component?
- Off-hour inquiries and virtual tours: What is your strategy?
- Bridging the gap between marketing and property management
- When are you using tenant incentives? Which ones are most impactful?
- Existing tenant communications: What are you stressing? Are they re-upping?
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Capital Expenditure, Maintenance & Repair Best Practices
- Tough times in your building… Are you deferring maintenance?
- Are you all in on predictive maintenance solutions?
- Managing renovations and repairs with AI
- An early read on immigrant labor and keeping your maintenance staff fully staffed
- Tenant communications: Messaging, transparency and tracking repairs
- Local code enforcement: How strict has it been?
- The latest tech solutions and their ROI
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Tech Vendor Property Management: The Hot Seat
Designed to facilitate dynamic discussions between property managers and technology vendors. This interactive forum will focus on the latest innovations, challenges, and solutions.
The session co-chairs will have the opportunity to engage in candid conversations, ask pressing questions, and share experiences on picking the best system, pre-implementation complexities and implementation best practices for each application. Vendors will showcase their cutting-edge products and services by addressing real-world scenarios faced by property managers.