Nationwide, Safelite & Facebook Integrate VOC & Market Insights into Customer Strategy

Are you keeping the customer at the center of every business decision?

Are you using the data captured across the ENTIRE customer journey to create a strategic business plan?

Join us at the Total Customer Experience Leaders Summit as we unite a diverse group of customer-focused change makers to share best practices on integrating VOC and market insights into your customer strategy. Gain the knowledge and skills you need to confidently uncover, manage, link and act on customer data NOW.

Featured keynotes include:

POWER OF LISTENING:
Valuing Customer Input and Feedback
- Jasmine Green, Vice President, Chief Customer Advocate, Nationwide

CUSTOMER-CENTRICITY:
How Can Customer Centricity be Profitable
- Peter Fader, Professor of Marketing, The Wharton School of the University of Pennsylvania

LEADERSHIP:
Driving Good Profits by Building a Customer-Centric Culture
- Thomas Feeney, President & CEO, Safelite AutoGlass

SOCIAL MEDIA:
The New Collision of Measurement and Customer Insights
- Sean Bruich, Head of Measurement Platforms & Standards, Facebook