Ongoing Management Of The Outsourcing Relationship

Ongoing Management Of The Outsourcing Relationship 09:00 - 10:00

Effective Relationship Management and Governance Frameworks

Ongoing Management Of The Outsourcing Relationship 10:00 - 10:40

Addressing the Operational and Relationship Challenges of Intra-Group Outsourcing

Ongoing Management Of The Outsourcing Relationship 10:40 - 11:00

Refreshment & Networking Break

Ongoing Management Of The Outsourcing Relationship 11:00 - 11:30

Cyber Risks and Data Security

Ongoing Management Of The Outsourcing Relationship 11:30 - 11:45

The Role of Management Information in Controlling an Outsource Relationship

Ongoing Management Of The Outsourcing Relationship 11:45 - 12:30

SYNDICATE EXERCISE: Getting the Most from Your SLAs and MI

Ongoing Management Of The Outsourcing Relationship 12:30 - 12:50

Change Management and Change Controls

Ongoing Management Of The Outsourcing Relationship 12:50 - 13:50

Refreshment & Lunch Break

Ongoing Management Of The Outsourcing Relationship 13:50 - 14:20

Operational Resilience and Business Continuity Planning

Ongoing Management Of The Outsourcing Relationship 14:20 - 14:40

Exit Planning

Ongoing Management Of The Outsourcing Relationship 14:40 - 15:00

Refreshment & Networking Break

Ongoing Management Of The Outsourcing Relationship 15:00 - 15:30

Theory vs. Practice - Negotiating and Implementing a Contract Exit Agreement

Ongoing Management Of The Outsourcing Relationship 15:30 - 16:00

CASE STUDY: Mitigating the Risks of Contract Termination

Ongoing Management Of The Outsourcing Relationship 16:00 - 16:10

Decommissioning and Post Exit

Ongoing Management Of The Outsourcing Relationship 16:10 - 16:20

Workshop Summary and Exercise

Ongoing Management Of The Outsourcing Relationship 16:20 - 17:20

Workshop Close

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