Charles DeYoung

Director Patient Support Center at CareTria

Speaker

I am a senior healthcare operations leader with extensive experience optimizing patient support services and high‑volume contact centers. I specialize in operational strategy, digital engagement, and workforce optimization, driving measurable improvements in access, experience, and efficiency across complex healthcare environments.

Known for my clarity, empathy, and values‑driven leadership, I have led transformative initiatives that integrate technology, streamline workflows, and strengthen organizational culture. I am committed to advancing patient‑centered care through innovative, scalable solutions that balance technological innovation with the human connection essential to delivering an exceptional experience and high‑quality outcomes. I thrive in mission‑driven organizations and collaborate with leaders who share my dedication to building responsive and equitable healthcare operations.