EXHIBITOR MANUAL

Booth setup will begin at 5:30PM on Tuesday, November 19th and close at 7:30PM

The hall will reopen at 7:00AM the following morning for attendees.

Patient Support exhibition area will be set up with tabletop booths.

Each booth will include:

• (1) 6' Table with 8' of Back Drop Space (A backwall popup display under 8x8 is allowed, or other self-provided graphics like pull-up banners – though all must be placed behind the booth and not on the sides of the table.
• (2) Standard Banquet Chairs
• (1) QR code in a frame that will direct attendees to your virtual booth and downloadable materials when scanned using the ConnectMe app

Separate storage space is not available. Please plan to store any boxes/packaging under or behind your tables/banner.

Basic conference Wi-Fi is available for all attendees.

Please let us know if you would like access to power prior to arrival. The deadline to request is Monday, November 4th.

As part of our customer service to the exhibitors, please send the tracking numbers for any boxes/booths shipped. Our show management team will help track packages on-site should any issues or delays arise.

For shipping, please label with the below:

All booth materials should be shipped directly to the hotel. Boxes may arrive no earlier than Thursday, November 14th

The Hotel’s shipping address is:

201 South Christopher Columbus Blvd.

Philadelphia, PA 19106

All boxes shipped to the Hilton Philadelphia at Penn’s Landing must display a label stating the following information:

Name of the Person who will claim the package(s)

Date of Arrival

Return Address

Name of group

Patient Support /Columbus Ballroom/November 20-21

Group contact- Jordana Neumann

Telephone number with a contact name

Receipt of packages will be billed at a rate of $5.00 per box or $150.00 per pallet. Packages shipped to the Hilton Philadelphia at Penn’s Landing should not arrive more than 3 days prior to the start of the scheduled function.

Any shipment of boxes that remains in the hotel package room, either before or after a function more than three days will be assessed a fee of $5.00 per box, per day.

The Hilton Philadelphia at Penn’s Landing is not responsible for the safe or timely arrival of any packages sent to the hotel by or for the group. It is the group’s responsibility to check on the arrival of any packages and to check to ensure the contents are intact. The Hyatt Regency Philadelphia accepts no liability for lost, stolen or damaged goods.

Receiving hours at the Hilton Philadelphia at Penn’s Landing’s loading dock is 7:00am to 5:00pm. Please be aware of these times when scheduling your delivery of boxes or packages. Items that are palletized or are of extensive weight must be delivered on a truck equipped with a lift gate in order to have access to the freight elevator. The freight elevator has a maximum capacity of 3,000 pounds. It is 68’’ wide x 8½’ deep x 8’ high (please note the elevator door opening is 7½’ high).

The Hilton Philadelphia at Penn’s Landing’s Purchasing Department ships packages out of the hotel using Airborne Express, FedEx and UPS. The hotel will not be responsible for any billing in these situations. Following is a list of prices associated with shipping packages:

The handling fee for shipping is $5.00 per box or envelope. Any box that is not pre-packaged will be boxed by the hotel for an additional materials fee, which will depend upon the amount of materials used. All boxes must be accompanied with a shipping request form. This form must be filled out completely. In addition, each box must be clearly labeled with a shipping label including the destination address of the box as well as the return address of the person shipping the box, (not the hotel’s address). If any box or envelope, designated to be shipped, does not have a label the hotel will affix one for $1.00. Any guest requesting that Purchasing bring boxes from the hotel to the Convention Center will be charged $25.00. If you have any questions, please call the Purchasing Department at extension #6585 (within the hotel).

We ask that you please share the tracking numbers for any boxes/shipments with our team in order to best assist.

Our show management team will help track packages on-site should any issues or delays arise.

Please send complete tracking information by Thursday, November 14th to Allison Hale

RETURN SHIPPING:

Please pack up and label all boxes and leave at your booth. You MUST have labels for all of your boxes and call FedEx to schedule a pickup from the hotel. The hotel staff will take the labeled packages to the pickup location for FedEx following the event. Packages must be labeled and ready to ship by 5:30pm on November 21st.

Exhibit Hall Hours:

• Wednesday, November 20th - 7:00AM- 6:15PM
• Reception 5:15PM-6:15PM
• Thursday, November 21st- 7:15AM-3:30PM
• Exhibitor Breakdown- 3:30PM-5:30PM

Registration Desk Hours:

• Wednesday, November 20th- 7:00AM-5:15PM
• Thursday, November 21st 7:15AM-5:00PM

Exhibitor breakdown will be following the afternoon break on Day 2, Thursday, November 21st, at 3:30.

Exhibit hall must be clean and cleared by 5:30PM