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Patient Support Services Congress
November, 2025
Philadelphia, PA
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AS PART OF OUR COMMITMENT, WE ARE FOCUSING ON:

TO ACHIEVE THIS, WE ARE COMMITTING TO:

Embed sustainability into our brand by 2025 to inspire our sector to be more sustainable, promoting the achievement of the UN’s Sustainable Development Goals

Become carbon neutral, halve our waste and save customers more carbon than we emit by 2025 as a stepping stone to being zero waste and net zero carbon by 2030 or earlier

Contribute value of at least 1% of profit before tax to community groups by 2025, champion diversity and inclusion and create value for our host cities

FasterForward to Zero

FasterForward is our approach to sustainability, moving faster to become a zero waste and net zero carbon business.

Our FasterForward commitments include:

  • Enable one million disconnected people to access networks and knowledge by 2025
  • Become carbon neutral across our events by 2025
  • Halve the waste generated through our events by 2025
  • Embed sustainability inside 100% of our events by 2025

See the full list of commitments and find out more >>

Sustainability Initiatives at Patient Support Services

We are committed to having a positive impact on people and planet. We want to play a key role in helping the Bio/Pharma Industry improve its own sustainability by connecting people with the networks and knowledge they need to help solve the big challenges of the future.

We are proud to deliver you a sustainable event by launching several new initiatives noted below.

Digital Event Agenda

In lieu of distributing a printed agenda at the live event, we will deliver an environmentally-friendly digital agenda through our ConnectMe app.

Lanyards & Name Tags

We will be using a TerraCycle Zero Waste Box to recycle used lanyards and nametags after the event.

Diversity & Inclusion

We want everyone to feel like they belong and for our communities to feel inspired and benefit from the diverse identities, innovation and ideas we showcase.

Renewable Energy

As a part of our continued commitment to the sustainability of this conference, we have switched to 100% renewable electricity for our event. This makes our electricity usage carbon neutral and significantly reduces the carbon footprint of our event.

Our 'Better Stands' Approach

Through our commitment to the evolution of the exhibitions industry, we aim to ensure that we are delivering the best possible experience for our customers. We believe that by moving away from the use of disposable exhibition booths we will improve the ease, quality, safety and sustainability of the exhibitor experience at our events. We aim to further minimize exhibition waste by removing carpet in our aisles, using digital signage options as much as possible or using eco cardboard. Finally, encouraging our exhibitors to minimize handouts by utilizing our digital download QR code technology at their booths.

Wellbeing

Maintaining a healthy lifestyle can make a huge difference to your wellbeing and physical and mental performance, whether in the office, at home or at an event. We have incorporated wellbeing activities into the agenda, hydration stations and more.

Explore & Download the App

We are excited to provide an enhanced event experience using our ConnectMe event app. Download ConnectMe at the Apple or Google app store in advance of your event, to take control of your experience and benefit from the new app features. If you’ve already downloaded the app, please make sure that you update your app ahead of the event. If you do not update the app on your device, features such as chat, meeting bookings and agenda will not function correctly, so you would miss out on those all-important networking opportunities. Downloading the app will unlock these premium event features:

  • Access the latest agenda, live polling, speaker Q&A and Room Radar to see who else is sitting in the room with you
  • See who else is attending, create connections, book meetings, chat and video call
  • Interact with exhibitors and add content into your personal digital bag
  • Access digital copies of conference materials
  • Win prizes by scanning exhibitor QR codes in the exhibit hall