Red Carpet? Not exactly . . .

My appointment is made for the hair stylist, clothing is selected for a great first impression, flight and hotel reservations are made, and the celebrity list is out-of-sight. Just in case you are thinking that I am headed to Nashville to attend the Country Music Awards on Wednesday night, that is not the reason for my state of mind. Next week, I am attending the 2011 NACCM Conference in Orlando on November 13 - 16. I love to speak, write, train and think about customer service and the opportunity to learn from experts in a wide array of industries fills me with delight. I look forward to hearing the stories of creating magical moments for customers from this high-profile celebrity list and many more:

Peter Guber, Author of Tell to Win

Jamie Noughton, Zappos

Jasmine Green, Nationwide Mutual Insurance Company

Pete Winemiller, NBA Oklahoma City Thunder

Fred Taylor, Jr. Southwest Airlines

Mike Sachs, Volkswagen of America, Inc.

Gina Debogovich, Best Buy

Kelly N. Cook, DSW Designer Show Warehouse

Okay, so I'm not talking about singing stars like Taylor Swift & Toby Keith that entertain audiences with musical notes. I am talking about experts that can teach companies how to keep from hitting a sour note with a client that can impact customer satisfaction, loyalty and the bottom line.

Even with 32 years of customer service experience, I always look forward to hearing fresh ideas and renewing commitment to give my clients the latest and greatest information.

Who do you think will be the entertainer of the year, I mean conference? Please share with me your favorite performances. I hope to see you in Orlando.

Connie Brubaker

Integrity Training Solutions

512 346 7270

Building People, Productivity and Profits with Integrity