Balanced Scorecard Certification Workshop - AT (Arabian Time, GMT+03:00)

Benefits of attending:

• Learn a nine-step Balanced Scorecard methodology developed at Harvard University and the Institute’s international Balanced Scorecard consulting experience
• Improve strategic focus, achieving better results while enhancing communication of the organisation's vision and strategy
• Understand the key concepts of the Balanced Scorecard, and why it is gaining so much attention in corporate, non-profit, and governmental organisations
• Receive practical tools, including a Performance Scorecard Toolkit with step-by-step worksheets and a CD containing course materials and references
• Earn your BSP certification from Balanced Scorecard Institute and The George Washington University Center for Excellence in Public Leadership

Who Should Attend:

This workshop is recommended for executives, managers, planners, and analysts who are part of a Balanced Scorecard development team, and are seeking the best practical ideas for improving organisational performance.

Subject Matter Expert: Agnes Mouawad

Building the Balanced Scorecard

• Identify customer groups and develop the Customer Value Proposition
• Develop strategic themes, objectives, results, success drivers, initiatives, and criteria for their selection

Implementing the Balanced Scorecard

• Collect, verify, and validate performance data, transforming it into information
• Developing an internal and external communication plan
• Link strategy to resource decisions and link performance to rewards

Getting Your Scorecard on Track

• Overcoming obstacles and challenges within your organisation
• Integrating the scorecard with other enterprise management and information systems

Evaluation to Assessment

• Best practice and terminology review related to Steps One and Nine of the Nine Steps to Success™
• Common evaluation and assessment challenges

Advanced Strategic Foundations Development

• Migrating from other planning models to the Balanced Scorecard
• Various pitfalls associated with poorly designed strategic themes and perspectives

Advanced Objective & Strategy Map Development

• Strategic objective and strategy map best practices
• How to facilitate the correction of poorly designed objectives and strategy maps

Advanced Performance Management - Measure What Matters

• How to use various frameworks like the Logic Model, Process Flow Analysis, Decision Model, and the Critical Question Model to develop a family of potential approaches