Scott Bales: focus on the customer, not the technology

'No wealth product exists without a customer to buy the wealth product.'

Scott Bales, managing director of Innovation Labs Asia, sat down with FundForum Asia correspondent Sarah Clarke to discuss why banks need to focus on people first and technology second in order to succeed in future markets.

This interview was filmed at FundForum Asia. Find out more about Asia's leading asset management event.

Join in the conversation on Twitter via #FFAsia.