Certificate in Service Level Agreements & IT Contracts

Course Overview

An effectively implemented SLA enables you to actively manage IT services which consequently enables you to keep IT services aligned with your core competencies, business objectives and departmental focus, all while maintaining high-quality levels.

The course starts with a step-by-step guide to helping you design and carry out effective service level agreements in your organisation. Subsequently, the second part will enhance your understanding of IT contracts. This is a unique session covering the pragmatic, contractual, tendering and negotiating aspects of buying IT and computing goods and services.

Benefits of Attending

• Understand the strategic value of Service Level Agreements (SLAs) and their role in the internal and external supply chain
• Learn how to implement an SLA project and explore the Key Performance Indicators (KPIs) required in service measurement
• Design an SLA format for immediate use in your organisation and discover how to ensure vendors supply services which match your needs Understand the essential legal background for IT contracts and essential terms and conditions

Who Should Attend?

• Those responsible for IT, computing centre management, data centres, systems management, computer services, operations, communications, network, user support, sales and services management, Management Information Systems (MIS), information centres, contract management and administration, technical support, help desk and service desk management
• All users and customers of IT and telecommunications services wishing to optimise the value of services they receive from their service providers, hi-tech service vendors, software vendors, hardware vendors, application integrators

Certification Criteria

You must meet two criteria to be eligible for an Informa Connect Academy Certificate of Completion:

• Satisfactory attendance: You must attend all sessions of the course. If, for any reason, you miss more than 2 hours of the course sessions, you will not be eligible to sit the course assessment
• Successful completion of the course assessment: Assessments will be ongoing and based on in-class participation and activities

Delivered by Fred

Fred is an international authority in the field of IT and consults with clients for practical IT improvement on a daily basis. He has written thought-provoking publications on the subject and has lectured on nearly all the continents, sharing his experiences with IT Directors, CIOs and other board members.

Certified by PMI

Informa Connect Academy is an approved Registered Education Provider (REP) with the PMI. As an REP, it is approved by PMI to issue Professional Development Units (PDUs) for our training courses.

Run this course in-house

Informa Connect Academy’s customised training solutions have helped organisations deliver tailored learning in different languages to suit every requirement