Certificate in Service Level Agreements & IT Contracts
Understand the strategic value of Service Level Agreements (SLAs) and their role in the internal and external IT supply chain
Sign Up for Our Certificate in Service Level Agreements & IT Contracts Training
Design and conduct effective service-level agreements in your firm and gain understanding of IT contracts.
Course Overview
An effectively implemented SLA enables you to actively manage IT services which consequently enables you to keep IT services aligned with your core competencies, business objectives and departmental focus, all while maintaining high-quality levels.
The course starts with a step-by-step guide to helping you design and carry out effective service level agreements in your organisation. Subsequently, the second part will enhance your understanding of IT contracts. This is a unique session covering the pragmatic, contractual, tendering and negotiating aspects of buying IT and computing goods and services.
Benefits of Attending
- Understand the strategic value of Service Level Agreements (SLAs) and their role in the internal and external supply chain
- Learn how to implement an SLA project and explore the Key Performance Indicators (KPIs) required in service measurement
- Design an SLA format for immediate use in your organisation and discover how to ensure vendors supply services which match your needs Understand the essential legal background for IT contracts and essential terms and conditions
- Discover advanced techniques to evaluate tenders and how to get the best deal from your suppliers
Run this course in-house
Informa Connect Academy’s customised training solutions have helped organisations deliver tailored learning in different languages to suit every requirement.
Bespoke training designed for your organisation only, combining traditional classroom setting, blended and online learning models
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Who Should Attend
- Those responsible for IT, computing centre management, data centres, systems management, computer services, operations, communications, network, user support, sales and services management, Management Information Systems (MIS), information centres, contract management and administration, technical support, help desk and service desk management
- All users and customers of IT and telecommunications services wishing to optimise the value of services they receive from their service providers, hi-tech service vendors, software vendors, hardware vendors, application integrators
- IT Managers new to purchasing and negotiating IT services
- Purchasing, Sales and Marketing Managers, Supervisors and staff taking up such appointments for the first time
Course Information
Program level: Advanced
PDUs: 24 PDUs (Ways of Working - 2, Business Acumen - 14, Power Skills - 8)
Instructional Delivery Method: Group Live and Group Internet-Based
Course Prerequisite & Advanced Preparation: Reading material will be sent before the course
Course Requirements
Delegates must meet two criteria to be eligible for an Informa Certificate of Completion for a course:
- Satisfactory attendance – delegates must attend all sessions of the course. Delegates who miss more than 2 hours of the course sessions will not be eligible to sit the course exam
- Successful completion of the course assessment.
LEARN MORE ABOUT THIS TRAINING COURSE
Delivered by Fred
Fred is an international authority in the field, whose career is dedicated to making IT work for companies. He has written thought-provoking publications on the subject and has lectured on nearly all the continents, sharing his experiences with IT Directors, CIOs, CFOs, COOs, Service Directors, Marketing Directors and other Board Members and professional managers.
Certified by PMI
Informa Middle East is an approved Registered Education Provider (REP) with the PMI. As an REP, it is approved by PMI to issue Professional Development Units (PDUs) for our training courses.
Run this course in-house
Informa Connect Academy’s customised training solutions have helped organisations deliver tailored learning in different languages to suit every requirement