The InterContinental Hotel, Miami
Exhibitor Manual
Below you will find information and links that will prepare you for SuperReturn North America 2025. Please read carefully through each section below and let us know if you have any questions.
Key Contacts
Sales:
Mandy McIssac | mandy.mcisaac@informa.com
Kyla Fleischauer | kyla.fleischauer@informa.com
Operations:
Sponsorship/Exhibitor Operations | superreturn.us.operations@informa.com
Speaker Operations | superreturn.us.speaker@informa.com
Informa Connect is committed to improving diversity, equality and inclusion in every industry it operates in, through our agendas and specialist programmes to encourage a variety of demographics. We expect all our participants, exhibitors and sponsors to support this ethos. We will be asking all our stakeholders to take care when designing their stands, promotions and other communications to ensure that our events contribute to promoting equality in the industry. Please see these additional guidelines for all sponsor and exhibitor attendees.
Show Dates & Times
Exhibitors may not set up or tear down outside of the specified times without approval from Show Management.
Please note: these times below may change – you will be informed closer to the event if this is the case.
Exhibitor Move In
Sunday, March 16th
Times TBC
Exhibitor Move Out
Wednesday, March 19
Times TBC
*Exhibitor Move Out begins once all attendees are off the show floor. Exhibitors must wait until TBC to begin packing up or dismantling any portion of their display.
Exhibit Space
All exhibit spaces are 6-feet deep x 10-feet wide, with 8-foot drape at the back, and 3-foot black drape side walls.
All exhibit space includes:
- 1 x 6' Black Skirted Table
- 2 x Black Plastic Contour Chairs
- 1 x Wastebasket
- 1 x 500-watt electrical drop
- Lead retrieval service (see more below)
- WiFi will be available throughout the event
- Please note: The Hall where the show takes place in is carpeted.
Please be advised that you are responsible for ensuring that any equipment or materials brought by yourselves are covered by your own insurance. You should have public liability insurance to cover your attendance at the event. Please submit your insurance here.
Exhibitors must not exceed their allocated space. Event organizers reserve the right to move any items outside the boundaries of your allotted space.
Order Forms & Deadlines
SPONSOR INFO FORM
Please complete the Sponsor Profile Form ASAP, so show management is aware what you plan to do at SuperReturn North America.
Deadline: ASAP
ADVANCED SHIPPING
Advance Shipment to GES Warehouse
Start Date: TBC
Last Day: TBC
Please note: The InterContinental, Miami will not accept any direct shipping.
BOOTH ORDERS
If you require graphics, booth furnishings, A/V equipment, or additional electrical services (including adapters and extension leads), these must be provided by the exhibitor or alternatively these pieces can be ordered for additional costs through GES.
ALL ADAPTERS & EXTENSION LEADS MUST BE PROVIDED BY EXHIBITORS. INFORMA CONNECT WILL NOT BE ABLE TO PROVIDE THESE ON SITE.
Discount Deadline: TBC
*please note, AV, Catering and Electrical may have different deadlines
HOTEL ROOM BLOCK
To arrange accommodation please go to the Room Block page, linked below.
Demand for rooms can be very high, so please book early to avoid disappointment. SuperReturn North America takes no responsibility for hotel reservations.
Informa Connect does not have a third party hotel booking agency representing this event aside from the above link. If you are contacted to book accommodation by any agency, this is not recommended as they are unknown to Informa Connect, SuperReturn North America and the hotel.
Deadline: TBC
REGISTRATION
Staff Badges
If you have completed the Sponsor Info Form, once registration goes live your logistics lead will receive an email from noreplyreg@informa.com to login into VISIT (registration portal). On this portal you can register your staff, please a step by step guide on here on how to register your staff coming onsite to SuperReturn North America. Please do not register your company's speaker(s), our conference team will do so.
Deadline to register staff: Friday, March 7
Complimentary and Discount tickets
Please refer to your contract for the number of complimentary tickets are included with your sponsorship package.
Discount codes will be sent to the logistic lead via email and must be registered online using the provided codes.
INSURANCE
Show Policies and Standards state that every exhibitor is responsible for having insurance. Neither Show Management nor The InterContinental, Miami is responsible for injury to persons, loss of, or damage to products, exhibits, equipment or decorations, by fire, accident, theft, or any other causes while in the building.
Lead Scanning & ConnectMe App
At SuperReturn North America lead scanning will be done through the the ConnectMe App which means you will use your own smart device to scan your leads.
CONNECTME APP
If you are attending, please download the ConnectMe App here, (App Code: GF2025). All staff must be registered in VISIT to gain access to the ConnectMe App.
Access to the app provides you with the most up to date event information including our agenda, attendees, floor plan, schedule meetings as well as access to your lead retrieval scanner.
If you have a exhibit booth at the event, you will have access to a virtual booth on the app. Your exhibit booth will have a QR code displayed, when scanned, will take users to your virtual booth. Each scan will be captured as a lead that you will receive post-event. Please ensure you have your virtual booth set up; you will receive an email about this four weeks prior to show.
ACCESSING YOUR LEADS
You will have real time access to the leads you scan.
Your company's leads will be available in VISIT (registration portal) under 'Connections'. Please log into your VISIT portal to access and download your company's scanned leads.
LEAD INSIGHTS
If you have purchased Lead Insights as part of your exhibitor or sponsorship package, you will be able to rate, view, manage and export all of your interaction and campaign data. By giving all your team access, you can work together to target these leads pre-event, onsite and post-show, with updates coming through in near real-time. Enriched with 3rd party data, this platform will give you the most comprehensive and professional information about who is engaging with you and how.
Interactions that are visible and exportable on the Lead Insights dashboard include: badge scans, peer-to-peer scans, virtual booth visits via the app, in-app content downloads, requested meetings, scheduled meetings and session saves made in the app.
Access to Lead Insights will be sent out from add date leadinsights@informa.com, along with more information and an invitation to attend a webinar where we will demo the platform and ensure you have the tools to maximize both your success and your ROI at the event.
Health & Safety
As an exhibitor it is essential that you read the Health & Safety Rules and Information Pack.
You should have public liability insurance to cover your attendance at the event. Please submit your insurance here.
GENERAL HEALTH & SAFETY
- All participants must comply with the legislation contained in the Occupational Safety and Health Act of 1970 (OSH Act).
- As an employer, it is your responsibility to ensure any staff/third party contractors comply with the legislation as well as the Exhibitor Health & Safety Rules as agreed upon in your contract.
- Please note that Show Management cannot assume any responsibility or liability for lost, damaged, or stolen property.
- When lifting, test the load for weight, if it’s too heavy or awkward, seek assistance.
- Please see The InterContinental, Miami Emergency Procedures here.
Exhibiting Sustainably
At Informa Connect, we have an ambition to become a champion of sustainability within our business and across the specialist markets we serve.
As part of our FasterForward programme, we have committed to a series of specific and ambitious goals and activities that, over a five year period, will help us become an ever more sustainable, high impact business while supporting and accelerating change in our markets.
Better Stands
Through our commitment to the evolution of the exhibitions industry, we aim to ensure that we are delivering the best possible experience for our customers. We believe that by moving away from the use of disposable exhibition booth we will improve the ease, quality, safety and sustainability of the exhibitor experience at our events. Therefore, as part of event regulation we ask that exhibitors do not use disposable booth. Disposable booths are defined as space only stands made to be used only once which are usually constructed from raw materials at the venue during build up and the main structure is disposed of after the event.
*We are specifying that any freebuild exhibitors must demonstrate evidence at both the design concept and build methodology that your stand’s core structural materials are re-useable or recycled
Permitted Onsite
Core elements i.e. walls, archways, counters etc. must be constructed with reusable materials e.g. system build or stock panels
The stand structure must be prefabricated and ready to assemble onsite
Final adjustments to prefabricated pieces for fitting purposes is allowed
Final coat of acceptable TVOC paints for repair purposes only
Floor flats and system floors must be cut to size before coming onsite and be recyclable and/or reusable
The use of LED lighting
The use of recycled carpet, vinyl flooring, other floor coverings.
Prohibited Onsite
The use of one-time MDF panels or similar raw materials planned to be cutting to size onsite
The use of ‘other’ raw materials to construct core structural elements i.e. walls, archways, floor systems, counters, etc. that are not planned to be reused or recycled after use
Construction of any stand components from single use materials
Building from scratch onsite of any stand core elements
The use of incandescent light bulbs
The use of non-recycled carpet, vinyl flooring, other floor coverings.