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SuperReturn North America
November 11-12, 2024
The Marriott Marquis, Times SquareNew York
November 11-12, 2024
The Marriott Marquis, Times Square,
New York

Exhibitor Manual

Information & requirements for exhibitors

Below you will find information and links that will prepare you for SuperReturn North America 2023. Please read carefully through each section below and let Shea know if you have any questions.

Key Contacts

Sales:

Jesse Thompson | jesse.thompson@informa.com 

Mandy McIsaac | mandy.mcisaac@informa.com

Operations:

Shea Hochenberger | shea.hochenberger@informa.com - Sponsorship Operations

Davina Donovan | davina.donovan@informa.com - Speaker Operations


Informa Connect is committed to improving diversity, equality and inclusion in every industry it operates in, through our agendas and specialist programmes to encourage a variety of demographics. We expect all our participants, exhibitors and sponsors to support this ethos. We will be asking all our stakeholders to take care when designing their stands, promotions and other communications to ensure that our events contribute to promoting equality in the industry. Please see these additional guidelines for all sponsor and exhibitor attendees.

At Event Safety & Informa AllSecure

Your safety at our events is our top priority. Please click here to see what we will be doing at this event to ensure we can bring you together with your peers, clients and colleagues as safely as possible.

Exhibiting Sustainably

At Informa Connect, we have an ambition to become a champion of sustainability within our business and across the specialist markets we serve. 

As part of our FasterForward programme, we have committed to a series of specific and ambitious goals and activities that, over a five year period, will help us become an ever more sustainable, high impact business while supporting and accelerating change in our markets. 

EXHIBITOR SUSTAINABILITY CHECKLIST 

Firstly we have put together a useful checklist for you to follow on how you can exhibit at our event more sustainably - click here to learn more

BETTER STANDS 

Through our commitment to the evolution of the exhibitions industry, we aim to ensure that we are delivering the best possible experience for our customers. We believe that by moving away from the use of disposable exhibition booth we will improve the ease, quality, safety and sustainability of the exhibitor experience at our events. Therefore, as part of event regulation we ask that exhibitors do not use disposable booth. Disposable booths are defined as space only stands made to be used only once which are usually constructed from raw materials at the venue during build up and the main structure is disposed of after the event. For more information and support, please contact Shea Hochenberger

MORE INFO ON BETTER STANDS - click here

**We are specifying that any freebuild exhibitors must demonstrate evidence at both the design concept and build methodology that your stand’s core structural materials are re-useable or recycled  

Permitted Onsite

  • Core elements i.e. walls, archways, counters etc. must be constructed with reusable materials e.g. system build or stock panels 

  • The stand structure must be prefabricated and ready to assemble onsite 

  • Final adjustments to prefabricated pieces for fitting purposes is allowed 

  • Final coat of acceptable TVOC paints for repair purposes only 

  • Floor flats and system floors must be cut to size before coming onsite and be recyclable and/or reusable 

  • The use of LED lighting 

  • The use of recycled carpet, vinyl flooring, other floor coverings. 

Prohibited Onsite

  • The use of one-time MDF panels or similar raw materials planned to be cutting to size onsite 

  • The use of ‘other’ raw materials to construct core structural elements i.e. walls, archways, floor systems, counters, etc. that are not planned to be reused or recycled after use 

  • Construction of any stand components from single use materials 

  • Building from scratch onsite of any stand core elements 

  • The use of incandescent light bulbs 

  • The use of non-recycled carpet, vinyl flooring, other floor coverings.

REMOVAL OF GIVEAWAYS AT SUPERRETURN NORTH AMERICA

In keeping with our sustainability aims at SuperReturn North America we are asking that exhibitors do not provide handouts at this event and we would like all of our exhibitors to embrace this sustainability goal with us.

In order to assist with this, and remove the need for handouts, SuperReturn will provide QR codes to exhibitors that can be shown on your stand – these can be used for people to download materials such as white papers or brochures, or to simply share their details with you. This data will be used to provide/track charitable donations throughout the event for information and post event reporting. SuperReturn's lead generation system will be provided to you to, track leads and make notes. Please provide at least one and up to ten pdfs to Shea by 29 September. These will be used to create QR codes to display on your stand.

If you wish to have any branded giveaways at your stand, in keeping with SuperReturn's sustainability goals, these must be sustainable in nature. This means they should either be fully recyclable or have longevity of use. They must not contain any single use plastics and you should be aware of the carbon footprint of any items you order. Please also be aware of the volume of your order – and do not have lots of spare items that will not then be used.

DEADLINES

  • 100 word company profile & logos - by return at this link
  • Pass registration - by 2 October
  • At least one and up to ten pdf files to be used to generate QR codes for your stand - by 29 September
  • Hotel reservation - as soon as possible

Please send any questions to Shea Hochenberger

YOUR STAND

Exhibitors must not exceed their allocated space. Please be sure to check that your stand will fit within your 8' x 10' space. The Organisers reserve the right to move any items outside the boundaries of your allotted space.

The following are provided for all standard exhibition stands:

  • 8' High Backwall Drape Color: White
  • 3' High Sidewalls Drape Color: White
  • One ( 1 ) 6' Black Skirted Table
  • Two ( 2 ) Black Plastic Contour Chairs
  • One ( 1 ) Wastebasket

ALL ADAPTERS & EXTENSION LEADS MUST BE PROVIDED BY EXHIBITORS. INFORMA CONNECT WILL NOT BE ABLE TO PROVIDE THESE ON SITE.

Please be advised that you are responsible for ensuring that any equipment or materials brought by yourselves are covered by your own insurance. You should have public liability insurance to cover your attendance at the event.

Complimentary wireless internet will be provided for all exhibitors. If you require a fixed line connection, please contact the hotel provider directly - 182ExhibitForm@Carlsonav.com

COMPULSORY HEALTH & SAFETY

As an exhibitor it is essential that you read the health and safety rules.

If you have a free build stand you must read the rules here and return stand plans, risk assessments, method statements and a copy of the insurance certificate before permission to build is given.

EXHIBITION SET UP & BREAKDOWN TIMES

Exhibition Build Up*

From 3pm - 7pm on Sunday 5 November

Exhibition Break Down

From 6:00pm - 8:00pm on Tuesday 7 November

*Please note that these times may change – you will be informed closer to the event if this is the case

VENUE & DELIVERIES

DIRECT TO SHOW SITE SHIPMENTS WILL NOT BE ACCEPTED AT MARRIOTT MARQUIS NEW YORK

All exhibit materials must be sent in advance to the GES warehouse. Direct to exhibit site shipments will not be accepted at Marriott Marquis New York. Marriott Marquis New York does not have the capabilities to receive nor does it have adequate storage space for Exhibitor materials. Any materials shipped to Marriott Marquis New York will be consigned to GES and the exhibiting company will be billed the appropriate material handling charges by GES.

If freight is delivered to the Advance Warehouse or Direct-to-Show within the posted date range or on-target, it is billed at the Standard Rate. If freight is delivered to the Advance Warehouse or Direct-to-Show outside the posted date range or off-target, it is billed at the Non-Standard Rate. Posted date ranges are listed under Important Dates and Deadlines under Show Information.

In addition, carriers must be directed to pick up outbound shipments at the GES warehouse.

Carrier Pick Up Post-Show from Warehouse begins: Fri. Nov. 10, 2023, 8:00 AM

 Carrier Pick Up Post-Show from Warehouse ends: Fri. Nov. 10, 2023, 3:00 PM

For full details, please visit the GES show website.

SUPPLIERS

General Contractor:

GES is our official show contractor for furnishings, labor, shipping & more. Please visit their show website here: GES Resources.

AV Supplier:

Should you wish to order any AV/screens for your stand, please fill out the following form: MetroMultimedia AV Order Form and return to info@metromultimedia.com

YOUR LOGO & PROFILE

If you have not already sent us your company profile and/or logos, please fill out the following: Sponsor Profile Form

YOUR PASSES & LEAD GENERATION

You are entitled to a certain number of complimentary registration passes per your agreement. If you are unsure how many passes you have used or what comes with your package, please contact Shea Hochenberger.

INCLUDED PASSES

The primary contact from each company will receive a unique activation link and details of how to create an account on our registration portal, Visit Connect, to register your complimentary passes for the event.

Speakers will automatically be registered, please do not use your allotments to register speakers. 

The SuperReturn speaker co-ordinator will be contacting all speakers directly with further information about their participation.

ADDITIONAL PASSES

If you require additional passes, please contact Stephen Ashiotis who will be able to share a booking link.

LEAD SCANNING

SuperReturn are partnering with Visit Connect as the registration and lead retrieval tool for the event.

Visit Connect puts the success of the show firmly in the palm of your hand. Using their own smart device, exhibitors can verify, rate, prioritise, monitor, and respond to leads in real-time, from the show floor or remotely from a team member at your office.


Scan a visitor badge with Visit Connect immediately to:

•access contact data,
•add notes, voice memos and photos
•answer pre-set questions,
•set follow up instructions,
•even immediately contact the lead

Find details here of how Visit Connect will work for lead generation. 

Login details will be sent to the primary contact in due course along with further details on how to use the system.

HOTEL ACCOMMODATION

To arrange accommodation please go to the Plan Your Visit page.

Demand for rooms can be very high, so please book early to avoid disappointment. SuperReturn takes no responsibility for hotel reservations.

Informa Connect does not have a third party hotel booking agency representing this event aside from the above links. If you are contacted to book accommodation by any agency, this is not recommended as they are unknown to Informa Connect and the hotel.