Marina Bay Sands Convention Centre,
Singapore
Exhibitor Manual
Below you will find information and links that will prepare you for SuperReturn Asia 2024. Please read carefully through each section below and let Lilli or Louiza know if you have any questions.
EXHIBITOR MANUAL
Welcome to the Exhibition Manual for SuperReturn Asia 2024.
Here you will find the relevant information and forms to complete for the event. Please ensure you read each section carefully and meet the required deadlines.
We look forward to working with you in making this a successful event!
Key Contacts
Sales:
Rishi Jugdhur | Rishi.Jugdhur@informa.com
Christine Xin | Christine.Xin@informa.com
Operations:
Lilli Kite-Banks | Lilli.Kite-Banks@informa.com - Sponsorship Operations 0-9 & A-K
Louiza Charalambous | Louiza.Charalambous@informa.com - Sponsorship Operations L-Z
Speaker Co-Ordinator
Informa Connect is committed to improving diversity, equality and inclusion in every industry it operates in, through our agendas and specialist programmes to encourage a variety of demographics. We expect all our participants, exhibitors and sponsors to support this ethos. We will be asking all our stakeholders to take care when designing their stands, promotions and other communications to ensure that our events contribute to promoting equality in the industry. Please see these additional guidelines for all sponsor and exhibitor attendees.
Exhibiting Sustainably
At Informa Connect, we have an ambition to become a champion of sustainability within our business and across the specialist markets we serve.
As part of our FasterForward programme, we have committed to a series of specific and ambitious goals and activities that, over a five year period, will help us become an ever more sustainable, high impact business while supporting and accelerating change in our markets.
EXHIBITOR SUSTAINABILITY CHECKLIST
Firstly we have put together a useful checklist for you to follow on how you can exhibit at our event more sustainably - click here to learn more
BETTER STANDS
Through our commitment to the evolution of the exhibitions industry, we aim to ensure that we are delivering the best possible experience for our customers. We believe that by moving away from the use of disposable exhibition booth we will improve the ease, quality, safety and sustainability of the exhibitor experience at our events. Therefore, as part of event regulation we ask that exhibitors do not use disposable booth. Disposable booths are defined as space only stands made to be used only once which are usually constructed from raw materials at the venue during build up and the main structure is disposed of after the event. For more information and support, please contact Lilli Kite-Banks and Louiza Charalambous.
MORE INFO ON BETTER STANDS - click here
**We are specifying that any freebuild exhibitors must demonstrate evidence at both the design concept and build methodology that your stand’s core structural materials are re-useable or recycled
Permitted Onsite
Table top stands
Roller banners
The use of LED lighting
Prohibited Onsite
Free build stands are not permitted at this venue
The use of one-time MDF panels or similar raw materials planned to be cutting to size onsite
The use of ‘other’ raw materials to construct core structural elements i.e. walls, archways, floor systems, counters, etc. that are not planned to be reused or recycled after use
Construction of any stand components from single use materials
Building from scratch onsite of any stand core elements
The use of incandescent light bulbs
The use of non-recycled carpet, vinyl flooring, other floor coverings.
REMOVAL OF HANDOUTS & SUSTAINABLE GIVEAWAYS AT SUPERRETURN ASIA
In keeping with our sustainability aims at SuperReturn Asia we are asking that exhibitors do not provide handouts at this event and we would like all of our exhibitors to embrace this sustainability goal with us.
In order to assist with this, and remove the need for handouts, SuperReturn will provide QR codes to exhibitors that can be shown on your stand – these can be used for people to download materials such as white papers or brochures, or to simply share their details with you. This data will be used to provide/track charitable donations throughout the event for information and post event reporting. SuperReturn's lead generation system will be provided to you to, track leads and make notes. Please provide at least one and up to ten pdfs to Lilli, Louiza or Jacob by 9 August. These will be used to create QR codes to display on your stand.
If you wish to have any branded giveaways at your stand, in keeping with SuperReturn's sustainability goals, these must be sustainable in nature. This means they should either be fully recyclable or have longevity of use. They must not contain any single use plastics and you should be aware of the carbon footprint of any items you order. Please also be aware of the volume of your order – and do not have lots of spare items that will not then be used.
DEADLINES
- 100 word company profile & eps logo - by return
- Pass registration - by 16 August
- Exhibitor declaration - by 9 August
- At least one and up to ten pdf files to be used to generate QR codes for your stand - by 9 August
- Hotel reservation - as soon as possible
Please send details to Lilli Kite-Banks and Louiza Charalambous
YOUR STAND
Exhibitors must not exceed their allocated space. Please be sure to check that your stand will fit within your 3m x 2m space. The Organisers reserve the right to move any items outside the boundaries of your allotted space. There is no storage space available so please ensure that all boxes are kept under the desk provided. Please note, only table top stands and roller banners are permitted at this venue.
The following are provided for all stands free of charge:
ALL ADAPTERS & EXTENSION LEADS MUST BE PROVIDED BY EXHIBITORS. INFORMA CONNECT WILL NOT BE ABLE TO PROVIDE THESE ON SITE.
Please be advised that you are responsible for ensuring that any equipment or materials brought by yourselves are covered by your own insurance. You should have public liability insurance to cover your attendance at the event.
Complimentary wireless internet will be provided for all exhibitors. If you require a fixed line connection, please contact the hotel directly - Jonathan.Sim@MarinaBaySands.com
COMPULSORY HEALTH & SAFETY
As an exhibitor it is essential that you read the health and safety rules.
The declaration must be returned by 9 August so that SuperReturn are aware what you plan to do at this event.
If you have a free build stand you must read the rules here and return stand plans, risk assessments, method statements and a copy of the insurance certificate before permission to build is given.
EXHIBITION SET UP & BREAKDOWN TIMES
Exhibition Build Up*
From 7am - 8am Tuesday 24th September
Exhibition Break Down*
From 4:15pm on Thursday 26th September
*Please note that these times may change – you will be informed closer to the event if this is the case
VENUE & DELIVERIES
It is your responsibility to book your courier for both delivery AND collection. It remains a private arrangement between you and your chosen courier company. In addition, it is your responsibility to pay all customs charges; otherwise all the materials may be refused.
Materials can be sent to the hotel no earlier than 20 September.
Please use the delivery label for ALL items being delivered – items not labelled correctly are likely to go missing!
All goods must be covered by proper customs documents – please mention it is a temporary exportation in order to avoid paying more taxes than expected. The hotel will not pay any taxes/duties etc and will not accept any underpaid charges. Charges for handling can be found here from the hotel.
Remarks from Marina Bay Sands Convention Centre:
Handling charges includes the following services:
- Consignment processing
- Storage at the Mail & Package Centre up to 7 days
- Delivery to exhibition booths / meeting rooms
- Collection of bulky empty boxes for storage
- All prices are in Singapore Dollars and inclusive of 8% GST.
- All incoming consignments must be arranged under ‘Freight Prepaid’, and duties / GST / taxes must be borne by the shipper.
- Mail & Package Centre will not accept any consignments under ‘Freight Collect’ and in cases where the duties / GST / taxes are under recipient’s account.
- We will not accept any Cash-On-Delivery consignments on behalf of the Exhibitor/ Recipient.
- Storage charges will apply for consignments kept in the Centre.
- If consignments require special handling or special storage facilities, the Exhibitor / Recipient must communicate this request to the Centre prior to effecting shipment.
- The Centre will consider the request and try to accommodate wherever possible.
Remember – it is your responsibility to arrange for items to be picked up at the end of the event – items must be collected by the end of 26 September. You must book the courier and ensure that your items are clearly labelled with your company name and the return address. Items left after this time will be disposed of. Please ensure the collector brings collection instructions detailing the following:
Quantity & description of items being collected
Name of the Event
Date of Collection
Proof of Collection
YOUR LOGO AND PROFILE
If you have not already sent us your company profile please provide the following:
100 word company description plus website address.
Please submit your company profile to Lilli Kite-Banks and Louiza Charalambous by return.
Alternatively, please confirm to the same email address if the profile currently online is correct.
Please email your logo as an eps file to Lilli Kite-Banks and Louiza Charalambous by return.
YOUR PASSES & LEAD GENERATION
You are entitled to a certain number of complimentary registration passes per your agreement. If you are unsure how many passes you have used or what comes with your package, please contact Lilli Kite-Banks and Louiza Charalambous.
INCLUDED PASSES
The primary contact from each company will receive a unique activation link and details of how to create an account on our registration portal, Visit Connect, to register your complimentary passes for the event.
Speakers will automatically be registered, please do not use your allotments to register speakers.
The SuperReturn speaker co-ordinator will be contacting all speakers directly with further information about their participation.
ADDITIONAL PASSES
If you require additional passes, please contact Amy Skipper who will be able to share a booking link.
LEAD SCANNING
SuperReturn are partnering with Visit Connect as the registration and lead retrieval tool for the event.
Visit Connect puts the success of the show firmly in the palm of your hand. Using their own smart device, exhibitors can verify, rate, prioritise, monitor, and respond to leads in real-time, from the show floor or remotely from a team member at your office.
Scan a visitor badge with Visit Connect immediately to:
•access contact data,
•add notes, voice memos and photos
•answer pre-set questions,
•set follow up instructions,
•even immediately contact the lead
Find details here of how Visit Connect will work for lead generation.
Login details will be sent to the primary contact in due course along with further details on how to use the system.
HOTEL ACCOMMODATION
To arrange accommodation please go to the Plan Your Visit page.
Demand for rooms can be very high, so please book early to avoid disappointment. SuperReturn takes no responsibility for hotel reservations.
Informa Connect does not have a third party hotel booking agency representing this event aside from the above links. If you are contacted to book accommodation by any agency, this is not recommended as they are unknown to Informa Connect and the hotel.