Symposia Session ' Updates on the Impact from Two Paradigm Shifts on Quality

Speakers:
Rahul Sahgal, Annik
Tom Anderson, Anderson Analytics
Kumar Mehta, Cross Tab

As with any industry cost is important and that is why we outsource but here are some areas where it is important to have someone there internally to make sure that all areas are being met:

' Productivity
' Reliability
' Responsiveness
' Quality Measurement

Positive impact on quality of offshoring and outsourcing
- Faster turnaround time
- More time to spend on thinking of the numbers
- Allows business to be more relevant

Negative impacts of offshoring and outsourcing
- Checks and balances
- Understanding the cultural differences
- Communication styles

When businesses are looking to outsource they must be sure to introduce quality tools to the process. It is important to know what your suppliers are doing in this industry. Internal training gives you the ability to collect insight on what issues they are facing in that country.