Becoming an Effective Manager

Understanding management paradigms and the dilemmas of modern management
What are the key challenges for technical professionals moving into management roles?
Dovetailing your role purpose with your organisation’s goals
Identifying the strengths and weaknesses of different management styles
What causes some managers to fail – and how to avoid it

Acquiring a Practical Framework to Help You Understand & Influence the Behavioural Patterns of Different Types of People

During this session you will acquire a simple yet powerful psychological model which can be used to understand why people behave as they do. There will be an opportunity for discussion on how you can apply this to your specific circumstances.

Identifying the Real Key to Motivation: Proven Techniques for Motivating Your Team

Understanding and applying emotional intelligence
Neutralising negative behaviours and changing attitudes
How to avoid the common mistakes managers make with extrinsic motivators
Identifying what motivation strategies work best with different people
Case studies: Managing different personality types to improve your effectiveness as a manager

Workable Strategies for Resolving Conflict

Develop strategies for addressing interpersonal management issues you face in your workplace
Adopting a joint problem solving approach to reviewing achievements and areas for improvement
Promoting positive interaction between you, as a manager, and your staff
Using behavioural techniques to help breakdown interpersonal barriers
Case studies: Effectively handling conflict situations

Identifying Your Customers & Their Needs

Defining your role in terms of your customers – whatever the purpose of your organisation
Customer focus and purpose
6 elements of customer satisfaction

Developing Your Personal Leadership Style

Effectively using your PERSONAL power, rather than relying on authority or positional power
Understanding the relationship between good leadership and good “fellowship”
Developing “fellowship” skills in your staff
Motivating and inspiring your team
Putting purpose back into work
Vision and mission statements – what works and what doesn’t

Using Your Power & Influence to Inspire Confidence and Achieve Your Objectives

How persuasive are you?
Identifying the various sources of power at your disposal and how you can strengthen them
Building successful interpersonal relationships with your staff, colleagues and superiors
Applying effective communication and questioning skills
How memory affects communication
Understanding learning preferences
Adapting your communication style to ensure your message is received
Why questioning skills are a manager’s number one tool

Developing Your People Through Effective Delegation & Performance Management

Guaranteed techniques to engender responsibility and accountability – and why most managers actually cultivate the opposite
Giving instructions and clarifying meaning
Selecting appropriate methods of improving performance
Understanding the applications

A Step by Step Guide to Avoiding the Delegation Traps: Building a High Performance Team

Preparing an Action Plan for Your Team

COURSE OUTLINE

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