Certificate in Business Process Management - Mapping & Improvement (BPMI)

Course Overview

Organisations today face increasing pressure to deliver greater value with fewer resources, while responding to rapid change and evolving customer expectations.

In this course, you will learn how to analyse, map, improve, and optimize business processes using practical methodologies with a proven track record, across a wide range of industries and government organisations.

You will explore how to identify inefficiencies, align processes with organisational strategy, and improve customer journeys through practical tools such as process mapping, Lean principles, and data-driven performance analysis. The course also introduces the latest process improvement technologies, including Robotic Process Automation (RPA), process mining, generative AI, machine learning, AI agents, and intelligent document management, to drive operational excellence.

Benefits Of Attending

• Explain the principles and value of Business Process Management (BPM) and develop end-to-end process architectures, including governance, core, and support processes
• Map, model, and align business processes with strategic and departmental objectives to improve organisational performance and outcomes
• Analyse workflows using Gemba Walks and evaluate process performance to identify inefficiencies, root causes, and improvement opportunities
• Apply Lean, Kaizen, PDCA, and the Five Lean Principles to redesign, optimise, and continuously improve business processes
• Design meaningful process performance measures, including leading and lagging KPIs, and interpret process data to support evidence-based decision-making

Who Should Attend

This course will benefit anyone who wishes to learn how to improve their organisation’s performance through the tools and techniques of Business Process Management and Improvement (BPMI). This course has no prerequisites. Some job titles include:

• Business Process Manager/Consultant/Owner/Specialist/Executive/Engineer/Designer
• BPM Project Leader
• Business Analyst
• Business Systems
• Analyst/Manager Quality Assurance
• Analyst/Specialist/Manager Enterprise Architect
• Business Planner Project Manager

Course Information

Delegates can earn up to 24 CPEs
Program level: Advanced

Certification Criteria

You must meet two criteria to be eligible for an Informa Connect Academy Certificate of Completion:

• Satisfactory attendance – You must attend all sessions of the course. If you miss more than two hours of the course you will not be eligible to receive the Certificate
• Successful completion of the course assessment – Assessment will be ongoing based on your in-class participation

If you do not meet these criteria, you will receive an Informa Connect Academy Certificate of Attendance. If you have not attended the entire programme, the certificate will clearly state the number of hours you attended

Delivered by Amin

With over 39 years of extensive experience, Amin is a seasoned senior professional proficient in various domains such as quality and business process management, Balanced Scorecards strategies, OKR development, strategic performance management programmes, transformation programme design, and execution, among others.

Certified by CPD UK

The CPD Certification Service is an independent accreditation centre working across all sectors, disciplines and further learning applications and supports the policies of institutional and professional organisations globally.

Run this course in-house

Informa Connect Academy’s customised training solutions have helped organisations deliver tailored learning in different languages to suit every requirement.