Certificate in Business Process Management - Mapping & Improvement (BPMI)

The Certificate in Business Process Management - Mapping & Improvement (BPMI) course is a highly interactive and practical professional training programme. It explains the value of Business Process Management and Improvement as a key differentiator for organisations. The course equips learners with skills to model, map, and improve business processes to enhance quality and operational efficiency.

Download the course brochure for details.

In this course, you will learn how to produce business process models to improve organisational understanding, apply best practice techniques for mapping and analysing processes, and suggest improvements for operational effectiveness. You will also develop skills to measure business processes accurately and manage change reactions within your organisation. The training covers continuous improvement and practical tools such as SIPOC diagrams and the Deming Cycle.

The course uses a practical framework combining business process modelling, mapping, and continuous improvement methodologies. Key frameworks include the SIPOC process model, the Deming Cycle (PDCA), Lean thinking, Kaizen, and Six Sigma principles such as DMAIC. These methodologies help ensure processes are accurately modelled, analysed, and optimized effectively.

This course is ideal for professionals seeking to improve their organisation’s performance through BPMI tools and techniques. Typical participants include Business Process Managers, Consultants, Analysts, Project Managers, and Quality Assurance Specialists. There are no prerequisites, making it accessible to a broad audience interested in process management and improvement.

The course covers modules such as the need for Business Process Management, refining process maps, process mapping techniques, and continuous process improvement. Additional topics include leadership in BPMI, Six Sigma tools, process performance analysis, the use of Key Performance Indicators (KPIs), and optimising business processes. Practical exercises are integrated throughout to apply learning in real-world contexts.

Learners who attend all sessions and pass the end-of-course assessment with at least 70% will receive a Certified by Informa certificate. This certification is CPD-accredited, reflecting adherence to professional development standards.

Participants who do not meet both attendance and assessment criteria will receive a Certificate of Attendance indicating hours completed.

The course is delivered as a highly interactive, high-energy programme combining short presentations with practical workshops. It is offered both in-person and virtually, providing flexible learning options

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Course fees include all documentation needed to support learning, alongside luncheon and refreshments for in-person attendees. Certified learners receive either a hard copy or soft copy of the certificate depending on the delivery format. The programme includes case studies, exercises such as the 5S game, and access to expert facilitators for maximum engagement.

There are no prerequisites required to enrol in this course. It is designed to suit individuals at various experience levels who wish to acquire or deepen their skills in business process management and improvement. This makes it an accessible professional development opportunity for anyone interested in BPMI.

The course includes interactive group work, participant discussions, and case study analyses. Activities such as developing KANO Models, producing cross-functional “swim lane” diagrams, and applying Six Sigma tools like Pareto charts and root cause analysis ensure hands-on learning. These exercises help participants apply concepts directly to real-world scenarios, reinforcing practical skills.

Informa Connect Academy is a global provider of certified professional training, offering expert-led courses in leadership, finance, HR, strategy, and more. As part of the FTSE 100-listed Informa Group, we deliver 1,000+ courses annually across in-person, live online, and digital formats, helping professionals and organisations upskill with confidence.

Informa Connect Academy delivers training across 15+ key sectors, including:

• Finance & Risk

• Human Resources

• Project Management

• Energy & Sustainability

• Maritime & Transport

• Technology & Innovation

• Leadership & Strategy

• Law, Procurement & Supply Chain

Each course is industry-relevant and globally certified, helping professionals upskill with practical tools for career growth.

Explore programmes by sector in our course catalogue or calendar.

Informa Connect Academy offers 1,000+ certified training programmes across in-person, live online, and on-demand formats. Courses cover leadership, finance, HR, strategy, operations, and more with CPD-accredited and university-backed options. Whether you're seeking flexible online learning or immersive classroom sessions in cities like Dubai, London, or Singapore, there’s a format to suit every schedule and career stage.

Our courses are led by senior certified trainers and former C-suite leaders with 15–30+ years of real-world experience. Faculty members are experts in their field, often working across Europe, the Middle East, Asia, and Australia. You’ll find bios and credentials for each trainer on the brochure, so you know exactly who’s leading your session before enrolling.

Yes, this course is certified by the Balanced Scorecard Institute and the Center for Excellence in Public Leadership, George Washington University. Most Informa Connect Academy courses are CPD-accredited or delivered in partnership with globally recognised organisations, including CIPD, PMI, NASBA, EFQM, WorldatWork, and DMI.

These accreditations ensure that our programmes meet international training standards and support your professional development goals.

You can view the full list of accreditation and academic partners on our website.

In the BPMI context, a business process typically follows seven logical steps, from purpose to improvement:

1. Identify the process
   Define what the process is, why it exists, and who it serves.

2. Identify customers and requirements
   Understand internal and external process customers, and their needs (often using tools like KANO).

3. Define process boundaries
   Clarify where the process starts and ends (commonly using SIPOC).

4. Map the process (“As-Is”)
   Visually document how work is currently performed using process maps or flowcharts.

5. Analyse the process
   Identify waste, variation, bottlenecks, risks, and inefficiencies.

6. Redesign the process (“To-Be”)
   Improve the process using Lean, PDCA, Six Sigma, or best-practice design principles.

7. Implement, measure, and improve
   Apply changes, track performance with KPIs, and continuously refine the process.

The BPMI course walks participants through this full lifecycle, not just process mapping in isolation.

The BPMI course recognises four common process types found in organisations:

1. Core (Operational) Processes
   End-to-end processes that directly deliver value to customers (e.g., order-to-cash, service delivery).

2. Support Processes
   Processes that enable core processes to function effectively (e.g., HR, IT, procurement).

3. Management Processes
   Processes used to plan, monitor, and control the organisation (e.g, strategy management, performance review).

4. Improvement Processes
   Processes focused on analysing and improving how work is done (e.g., continuous improvement, audits).

The course teaches how to identify, map, and improve all four, depending on organisational needs.

A key business process is any process that has a direct and significant impact on customer value, performance, or strategic objectives.

In BPMI terms, a process is “key” if:

• Its failure would seriously affect customers or stakeholders

• It cuts across multiple functions

• It influences quality, cost, speed, or risk

• It is critical to executing strategy

The course helps participants prioritise which processes truly matter, instead of trying to improve everything at once.

These levels describe process decomposition, a core concept in BPMI:

• L1 – Enterprise Level
  High-level value chains or end-to-end processes (e.g., “Deliver Services”).

• L2 – Process Level
  Major subprocesses within the value chain (e.g,. “Manage Customer Requests”).

• L3 – Activity Level
  Detailed workflows showing how work is performed across roles or departments.

• L4 – Task Level
  Step-by-step instructions, rules, or work procedures.

The BPMI course teaches how much detail is enough, helping participants avoid over- or under-mapping processes.

While organisations may label them differently, BPMI commonly frames business around five fundamental process groupings:

1. Strategy & Direction

2. Value Creation (Core Operations)

3. Customer & Stakeholder Management

4. Support & Enablement

5. Improvement & Governance

The course emphasises that processes must be viewed systemically, showing how these groups interact rather than operating in silos.

The Certificate in Business Process Management – Mapping & Improvement equips participants to:

• Understand and classify processes correctly

• Map processes clearly at the right level of detail

• Analyse real workflows using proven tools (SIPOC, KANO, PDCA, Lean, Six Sigma)

• Identify waste, variation, and improvement opportunities

• Redesign processes that actually improve performance

• Build a culture of continuous improvement

Rather than just teaching theory, the course provides a practical, step-by-step framework for managing and improving processes across the organisation.