Certificate in Negotiation & Dispute Resolution
A highly participative workshop building skills and confidence in negotiating and dispute resolution across a wide variety of scenarios
Sign up for our Certificate in Negotiation & Dispute Resolution Training
Course Overview
Conflict and disputes occur in all aspects of business, both internally and externally dealing with third parties. This business critical workshop will develop delegate’s ability to negotiate and resolve conflict in a wide variety of scenarios. Understanding a range of conflict handling skills will enable the delegate to be flexible in their approach and therefore able to achieve their objectives. Having an understanding of their own preferred approach to conflict resolution will enable them to plan and prepare for nearly all eventualities.
What You Will Gain
By the end of this programme, you will be able to:
- Strategically plan for negotiations and conflict situations
- Apply a range of conflict‑handling approaches using the Thomas‑Kilmann Conflict Mode Instrument
- Use emotional intelligence to improve communication and reduceconflicts
Download the Programme Agenda
Explore the full details of the Certificate in Negotiation & Dispute Resolution course, including its objectives, key topics, learning outcomes, and practical tools.
This brochure provides a clear overview of how the programme equips participants with relevant skills, frameworks, and insights to enhance effectiveness, build confidence, and deliver measurable results.
Upcoming Courses
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Run this course in-house
Informa Connect Academy’s customised training solutions have helped organisations deliver tailored learning in different languages to suit every requirement.
Bespoke training designed for your organisation only, combining traditional classroom setting, blended and online learning models
Designed With You In Mind
This Course Is Ideal For
This course is designed for professionals who need to influence outcomes, resolve conflicts, and create positive agreements in their roles. Delegates will benefit if they want to build confidence in high‑stakes conversations, strengthen communication skills, and achieve better personal and professional results through strategic negotiation. Whether addressing internal workplace conflict or engaging in buyer‑seller negotiations with third parties, participants will gain practical, flexible approaches to planning, communicating, and reaching win‑win outcomes.
Certification Requirements
You must meet two criteria to be eligible for an Informa Connect Academy Certificate of Completion:
- Satisfactory attendance: You must attend all sessions of the course. If, for any reason, you miss more than two hours of the course sessions, you will not be eligible to sit the course assessment
- Successful completion of the course assessment: Assessments will be ongoing and based on in-class participation and activities
If you do not meet these criteria, you will receive an Informa Connect Academy Certificate of Attendance. If you have not attended all of the course, the certificate will clearly state the number of hours you attended.
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Delivered by Richard
After a successful career in Sales and Sales Management with IBM and NCR, Richard moved into a small London based start-up, focused on Training and Consultancy in the Financial Services sector. The companygrew very quickly and established operations in New York, Singapore, Sydney and Amsterdam. He worked with some of the biggest financial institutions in Corporate and Investment Banking, Investment Management and Re-Insurance delivering on a number of major projects and initiatives.
Run this course in-house
Informa Connect Academy’s customised training solutions have helped organisations deliver tailored learning in different languages to suit every requirement