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23nd Annual Complaints Management Forum
June 2025
London
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June 11 - GMT (Greenwich Mean Time, GMTZ)

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June 11 - GMT (Greenwich Mean Time, GMTZ)
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June 11 08:00 - 09:00
Registration & networking
June 11 09:00 - 09:10
Opening Remarks
June 11 09:10 - 09:40
FOS keynote address 2024
June 11 09:40 - 10:10
The Past, Present and Future of Complaints Resolution
June 11 10:10 - 10:55
Evidencing the customer journey and providing fair outcomes
June 11 10:55 - 11:25
Morning Networking & Coffee Break
June 11 11:25 - 12:10
Embedding Consumer Duty and wider best practice across the business
June 11 12:10 - 12:55
Providing exceptional outcomes to vulnerable customers
June 11 12:55 - 13:55
Lunch & Networking
June 11 13:55 - 14:25
Providing clear communication
June 11 14:25 - 15:10
How organisations have been shaping their customer communication
June 11 15:10 - 15:55
Exploring opportunities for automation
June 11 15:55 - 16:10
Close of conference & networking
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